Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2016-2017 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.UWMC Medical Specialties has an outstanding opportunity for a full-time, MEDICAL ASSISTANT. This position has significant back office responsibilities for the Hep C program including:Assisting with serial lab monitoring of patients and lab resultsScheduling patients for imaging and appointments including labs as required by the treatment protocol of the Hep C medicationStaffing the Hep C phone lineEntering lab values in the MAX database and tracking resultsUnder general supervision, the Medical Assistant (MA) will assist the medical and nursing staff by performing delegated tasks that involve direct patient care; technical procedures or monitoring that may be invasive and require skills validations; transportation of patients, supplies and specimens; ordering and stocking of supplies; and maintenance of special equipment, including sterile equipment and set-ups. The MA role may include coordinating the clerical activities and supporting the front desk activities for patient care in the clinic. Tha MA participates in clinic and selected divisional activities to promote effective problem solving and communication.RESPONSIBILITIES:Clinic Flow ActivitiesEnsure exam rooms are stocked, clean and ready for patientsMaintain and use supplies and equipment in a cost-effective mannerPrepare patient for care team by rooming patient, taking vitals, opening patient encounter related to multi-disciplinary visit, schedule urgent add-on testing and exiting patient from exam roomInitiate eCare and provide AVS (after visit summary)Prepare medical record for clinic visit. Verify presence of medical records and diagnostic testing (lab work and images) prior to scheduled appointments, requesting existing records and x-rays as necessaryAssist with inpatient admissions as requested by care teamPre-authorize necessary testing, call patients with appointment reminders for clinic and related testing, and call patients with normal test resultsAssist provider by facilitating use of technology including EMR (electronic medical records) and PACS (electronic imaging). This includes but not limited to EpicCare requirements, visit summary, smoking cessation, medications, H&P, Allergies, referring providers and pharmacy locationCoordinate communication flow in the clinic including answering and directing telephone inquiries to the appropriate individualProvide basic telephone screening per clinic protocols and recognize emergent/urgent problems and direct to the nurse or physicianCoordinate clerical patient care activities and/or specialized technical duties unique to the assigned clinic to ensure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral informationSupport physician providers and multi-disciplinary team members (4-6 in addition to the MD provider) per clinic needing support and coordinationTake initiative to maintain patient flow for assigned providers/teamTransport patients and lab specimensComplete billing documents as appropriateSchedule appointments for patientsPatient Care ActivitiesPrepare patient for examination by the providerObserve and document the patient's physical and emotional condition and vital signs in the MEDICAL record, recognize and report symptoms of common medical illnesses to physician or nursePerform delegated patient care activities/education in accordance with established standards of practiceAssist during patient examinations and procedures performed by health care professionalsGive injectable medications that have been registered with the WA State Department of Health when certified as a Healthcare Assistant and successfully completed the ACS study module and competency skills checkCustomer Service and Team BehaviorsGreet patients and familiesProvide the best patient experience possibleContribute to improving team work and the patient experienceReview patient needs with providers daily, preferably at the start of each day or sessionAdvocate for the patient/family by locating appropriate staff to address concernsAppropriately directs patients and others to other departments across the medical centerDemonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic settingPromote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultationAct promptly and effectively during an emergency situationMaintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirementsApply appropriate policies, procedures, protocols, and standards of practice in performing dutiesSupport development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activitiesDemonstrate support for clinic and divisional policies and proceduresPromote and contribute to the development of our team in clinic and working relationships between the clinic and other departments/disciplinesParticipate in orientation of new staff and preceptorship of MA studentsSupport the "Service Culture Guidelines"Other duties as assignedREQUIREMENTS:Completion of a Medical Assistant course accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Accrediting Bureau of Health Education Schools (ABHES) or other recognized regional or national accreditation board;ORequivalent education/experience.Legal Requirement:Must be Washington State Medical Assistant-Certified or achieve this designation during the probationary period. Failure to achieve and/or maintain this designation will result in termination of employment.This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.