As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for five consecutive years. The Office of Student Services and Admissions provides direct support services to predoctoral dental students and advises on the support of graduate students in the University of Washington School of Dentistry. The office is also responsible for the School of Dentistry predoctoral admissions process as well as pipeline and outreach activities that encourage the entry of diverse candidates into the applicant pool. The Office of Student Services and Admissions is committed to equity, diversity and inclusion in the dental workforce and the entire university community.Position DescriptionThe Director of Student Services oversees the staff and processes providing academic, financial, and counseling support for pre-doctoral students and serves as a resource for graduate program directors and coordinators in the School of Dentistry.Reporting to the Associate Dean for Student Services and Admissions, this position serves as the lead point of contact for student services at the School of Dentistry level and directs the School's Office of Student Services.Responsible for directing staff as well as participating in providing academic, career, financial aid, student activity, and personal counseling to prospective students and current (276+) professional dental students. Serves as a resource for dental alumni as well as graduate program directors and coordinators who in turn support the School's 75+ graduate students. Plays key role in planning, developing, and administering resources for the program. Serves as administrator for Student Services and Admissions in areas such as budgeting and purchasing, HR and staff supervision, accreditation, institutional surveys, records management, office resources, and facilities management.Establishes policies and procedures to provide excellent customer service, streamline business operations, and direct faculty and staff activity related to student services. Works closely with various campus offices and serves on university committees and working groups to advise and implement strategic or administrative goals across the campus. Position ComplexitiesThis position requires flexibility in both the planning and execution of institutional as well as national programs and policies, many of which are established based on growing compliance requirements and the evolving needs of students. The nature of the work, which involves both the counseling of students, as well as the oversight of counseling of students by others, involves making oneself available beyond the 40-hour workweek. Professional students have emergent needs that must be addressed immediately (e.g., personal crises, injuries, last-minute deadlines), some of which may require consultation with (or intervention between) administrators and faculty. For example, missing deadlines could damage student career opportunities when providing recommendations for externships and residencies. The employee also must develop and maintain an institution-wide perspective when dealing with policy or procedural concerns and be able to make judgment calls concerning student, staff, and faculty matters, in addition to successfully addressing and resolving issues involving all parties.Position Dimensions and Impact to the UniversityAs one of only two dental schools in the Northwest region, and the only dental school in the State of Washington, the UW School of Dentistry is instrumental in providing education and training for students from Washington and surrounding states. With a demonstrated shortage of dentists in the region, recruiting and retaining excellent students is critical in addressing disparities in oral health care. This position ensures that the prospective and current students who will become our future private practice dentists, public health dentists, dental instructors, and dental researchers, receive the support and services they need to reach their educational goals. Duties & Responsibilities60% Administration and OperationsoWorks in conjunction with the Associate Dean for Student Services and Admissions in the development and execution of strategic planning, initiatives, and compliance for the department and the School.oManages the fee setting and fee collection process for all students, including the research and development of background data and justification for costs both to school administration as well as to the Office of Financial Aid. Analyzes UW Dentistry tuition and fees in comparison with other dental schools, and also makes general recommendations for increases or reductions based on the knowledge of student debt, job market, etc.oResponsible for understanding, interpreting, and applying UW and School of Dentistry policies and procedures governing programs, instructors, staff, and students. Must be effective in working across operational teams within the School of Dentistry as well as with academic and other support units at the University, with faculty, and with prospective and enrolled students. oExercises independent management authority and exemplifies broad discretion in working with faculty, staff, students, alumni, the general public, financial contributors to the school, recruiters, national dental organizations, and various offices on campus.oParticipates in School's national accreditation process. Develops the student services portion of the School's American Dental Association (ADA) Commission on Dental Accreditation self-study document. Meets with ADA Commission members during site visits to respond to questions regarding the report content.oAdministers the post-graduate application process which includes working with the Associate Dean for Student Services and Admissions to process of 30-50 letters of recommendation annually for fourth-year students and alumni who apply to postdoctoral programs and residencies.oAdministers the School's scholarship and awards programs which include School of Dentistry scholarships (approximately $150,000 - $200,000 per year), national scholarships, as well as local and national awards. 50-100 individual scholarships and awards are provided per year to 100+ students.oCreates accessible and efficient support mechanisms for student services management, tutoring, course scheduling, registration; implementation of School initiatives; compliance with policy.oManages departmental budgets which include loans, scholarships, and operations.oSupervises at least one full-time staff member. Responsible for hiring/firing, completing performance evaluations with related counseling, and making recommendations for salary and merit increases.oSupervises school-wide public event coordination including Graduation Ceremony, Honors and Awards Ceremony, White Coat Ceremony, and Orientation for four predoctoral class levels as well as annual graduate orientation.oServes as a member of the UW Student Financial Aid Advisory Board, the UW Registrar's Roundtable Committee, and the UW Institutional Student Loan Workgroup.oServes as a member of the School's Administrative Leadership Group, and both supports and contributes to the School's Student Life and Professionalism Committee and provides input to the Graduate Directors Committee.oServes as a member of core workgroup for School's on-going student database development. Serves as administrator for permissions and usage of School database and as a primary advisor in terms of construction, alterations, and user needs.oSupervises predoctoral student records and the Student Services and Admissions departmental records retention programs. Reviews and approves School of Dentistry staff/faculty requests for access to the UW Student Database (SDB).40% AdvisingoProvides financial aid counseling and support to students which includes administration of loans, scholarships, loan counseling, budget counseling, and documents processing. Provides academic and personal counseling on a variety of other topics when needed. Serves as the primary school liaison with the Offices of Student Financial Aid, Office of Student Fiscal Services, and Office of the Registrar, Student Housing Office, etc. RequirementsoBachelor's Degree or equivalent education and experience required with at least four to five years' experience in working in an educational/public services environment with diverse populations, which should reflect increasing responsibilities in administration and fiscal management.oAbility to successfully problem solve in dealings with faculty, staff, and students in a variety of situations and under unusual or stressful circumstances.oKnowledge of admissions, financial aid and/or student record systems and processes. oDemonstrated experience and background working in a large, complex, academic public institution.oExperience in strategic planning. oDemonstrated experience in report writing.oDemonstrated commitment to diversityDesiredo Master's degree or 10 years' experience in an educational environment that includes the support of students in a professional or graduate program.Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.BenefitsAs a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.