The Parent Experience Specialist is an integral part of the family-centered care (FCC) program within the Family Services Department. Works closely with the manager of the FCC program on initiatives to enhance family health care experiences. Serves as a team member on multidisciplinary hospital and quality and safety committees representing parent perspective. Coordinates parent-to-parent support programs and trains parent volunteers. In conjunction with the FCC Program Manager and parent advisors creates, maintains, and presents Family Faculty curriculum to staff. Collaborates with manager and Parents as Partners Coordinator to maintain program mission, vision and goals.
High School Diploma or equivalent required. Bachelor's degree preferred.
Minimum 2 years of experience in the human services profession preferred; health care setting preferred.
Must have interacted through multiple levels and departments of the health care system with their child to provide a patient and family perspective on organizational processes.
Ability to read and write English required.
Should have basic computer knowledge in office use (ex. word processing, email, etc).
Ability to speak in public.
Internal Number: 47011
About Cook Children's Health Care System
Cook Children's Health Care System is a not-for-profit, nationally recognized pediatric health care organization comprised of eight entities – a Medical Center, Physician Network, Home Health company, Northeast Hospital, Pediatric Surgery Center, Health Plan, Health Services Inc., and Health Foundation.Cook Children's Medical Center Based in Fort Worth, Texas, the integrated system has more than 60 primary and specialty care offices throughout North Texas. Its service region includes Denton, Hood, Johnson, Parker, Tarrant and Wise counties, with an additional referral area encompassing nearly half the state.Cook Children's traces its roots back to 1918, but throughout its continual change and robust growth, it still embraces an inspiring promise – to improve the health of every child in its region through the prevention and treatment of illness, disease and injury. To live up to this promise, Cook Children's combines the art of caring with the use of leading technology and extraordinary collaboration to provide exceptional care for every child, every day.History – Cook Children's has a rich history of nearly a century of caring for children.Our Promise – Knowing that every child's ...life is sacred, it is the promise of Cook Children's to improve the health of every child in our region through the prevention and treatment of illness, disease and injury.Companies – Based in Fort Worth, Texas, Cook Children's is a not-for-profit organization that is comprised of eight nationally recognized companies.Community Health Outreach – Cook Children's Community Health Outreach works together with over 150 partner organizations to improve the safety and health of at-risk children through education, disease and injury prevention and support.Clinical Research – Cook Children's is home to a skilled team of research-minded physicians, nurses and health care professionals and administrators who drive our commitment to excellent clinical care and the search for medical advances.Public Relations – Cook Children's Public Relations works with national and local media outlets, produces Cook Children's publications, coordinates special events and helps develop key relationships within the community.Contractor & Vendor Information – Cook Children's contractors and vendors must ensure their employees are knowledgeable about working with our organization.Sponsorship guidelines – Cook Children's sponsors a select number of events that are strongly aligned with its promise to improve the health of every child in the region through the prevention and treatment of illness, disease and injury.