The Process Improvement Analyst will be responsible for the development, management, and execution of Member Service Operations enterprise level process re-engineering efforts crossing one or more business lines. The Process Improvement Analyst uses tools from Six Sigma, LEAN, Project Management, and Change Management to consult with the business and executive management to develop strategic recommendations to improvement Member Service Operations wide and cross-business processes and programs at an enterprise level yielding increased member and employee satisfaction and member and employee retention.
Bachelor Degree Business, Economics or other related field
Five years proven and progressive experience in process improvement/re-engineering experience.
Writing /Composing, Correspondence/Reports
Analytical, Medical Terms
P.C., MS Word, MS Excel
Six Sigma, LEAN a plus.
Internal Number: 146460
About Harris Health System
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.