The University Place Hotel & Conference Center is recruiting for a Temporary Front Desk/Reservation Agent to provide excellent service to our guests.
We are looking for someone who is friendly, organized and detail-oriented to answer guest questions and make reservations. A great agent is comfortable on the phone, proficient with computers and able to quickly learn our operating system, familiar with the area, able to work varied shifts (including evenings, weekends, and holidays), and has a welcoming attitude on the phone and in person. The agent must be able to be a team player who can work well with little supervision while completing time sensitive tasks.
Typical tasks will include:
Make reservations and assign rooms.
Check guests in and out.
Resolve guest complaints
Answer incoming calls and attend to guest inquires or transfer accordingly.
Monitor and respond to email.
Liaise with other hotel departments to ensure smooth operations and accurate delivery of information to guests.
This temporary assignment is for 32 to 40 hours per week for up to six months.
1+ year experience in a Front Desk or Sales role.
Must be able to work all shifts, including evenings and weekends.
Successful completion of a back ground check
Hotel experience in Reservations or Front Desk
Internal Number: 30395
About Portland State University
Located in Portland, Oregon, one of the nation's most livable cities, the University's innovative approach to education combines academic rigor in the classroom with field-based experiences through internships and classroom projects with community partners. The University's 49-acre downtown campus exhibits Portland State's commitment to sustainability with green buildings, while many of the 124 bachelor's, master's, and doctoral degrees incorporate sustainability into the curriculum. PSU's motto, "Let Knowledge Serve the City," inspires the teaching and research of an accomplished faculty whose work and students span the globe. PSU seeks talented individuals who understand our values and strategic goals and enjoy sharing ideas and collaborating in an environment of mutual respect to achieve those values and goals. We are committed to leading through engagement and seek individuals who support this strategy. Engagement describes Portland State's collaborative approach to the exchange of knowledge and resources with local, regional, national, and global partners for mutual benefit of students, faculty, and the community. As a component of the Diversity Action Plan and the President's... Strategic Mission of achieving global excellence, Portland State University strives to become an institution that is recognized nationally and internationally for the accomplishments of its faculty, the reputation of its programs, and the preparation of it students as world citizens. For more information visit http://www.pdx.edu/about-portland-state