The Senior Application Analyst is to provide administrative andtechnical oversight and support for assigned application(s) in support of businessand/or clinical functions. The Senior Application Analyst leads andassists with the analysis, recommendations for corrective actions, andresolution of problems within the software application. This positionalso oversees the support for normal software maintenance and updates. The Senior Application Analyst for Document Imaging will be working with and supporting ImageNow and Onbase imaging applications.
The Senior Application Analyst essential functions include but arenot limited to:
Providing primary and/or secondary administrative and technicalsupport for assigned applications
Coordinating and oversees 2nd level, IT-support teams and outsidevendors to troubleshoot and resolve issues
Ensuring support documentation, service desk routing, andknowledge base entries are accurate and up to date
Ensuring thorough and complete test scripts are in place tosupport new installations, projects, and/or system updates
Achieving defined Service Level Agreements (SLA)
Providing appropriate mentorship to assigned Application Analysts
Understanding end-user workflow and participating in integratedworkgroups across application teams
Providing additional logistical and technical support for ITleadership
The ideal candidate for the Senior Application Analyst Document Imaging rolewill have the ability to work well in team environments and demonstratecustomer-oriented service excellence principals. The ideal candidate for theSenior Application Analyst role will also work analytically by demonstratingsound and logical problem-solving abilities and will preferably have experience with ImageNow, Onbase, ServiceNow applications.
Location/Facility â Baylor Scott & White, Dallas-Bryan Tower
Formore information on the facility, please click our Locationslink.
Specialty/Department/Practice â Information Technology/Document Imaging Applications
Immediate eligibility forhealth and welfare benefits
401(k) savings plan withdollar-for-dollar match up to 5%
PTO accrual beginning Day1
*Note: Benefits may vary based upon position type and/orlevel.
BaylorScott & White Health (BSWH) is the largestnot-for-profit health care system in Texas and one of the largest in the UnitedStates. With a commitment to and a trackrecord of innovation, collaboration, integrity and compassion for the patient,BSWH stands to be one of the nationâs exemplary health care organizations. Our mission is to serve all people by providing personalizedhealth and wellness through exemplary care, education and research as aChristian ministry of healing. Joining our team is not just accepting a job,itâs accepting a calling!
BachelorâsDegree or an equivalent combination of education and experience required
3+years of experience required
Experience with document imaging applications including ImageNow, Onbase, and ServiceNow preferred
Internal Number: 19010010
About Baylor Scott & White Health
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!