Position Description: As a member of the Network and Communications Services team, the Manager, Voice Operations is responsible the administration and maintenance of the campus voice network infrastructure and managing a team of technical professionals in the delivery of voice operations services and projects associated with voice technologies. General responsibilities include management of planning, coordination and ongoing operational support for voice systems across the campus enterprise; manages relations with vendors, regulatory bodies, departments and IT Services units to ensure highly available, reliable voice services based upon defined service level agreements; ensures effective response to issues related to voice service delivery including problem identification, resolution, communications and root-cause analysis; defines, documents and continuously improves team processes and procedures. The Manager ensures that projects are effectively delivered on time and within budget; manages the hiring, performance management and professional development of staff; ensures effective operational coverage through effective resource scheduling; manages team budget and annual financial processes. The Manager is also responsible for conducting research into emerging technologies that improve services while managing costs; conducts proof of concept and oversees vendor evaluations and requests for proposals related to voice technologies. Ensures the delivery of 24/7/365 on call support related to voice services; schedules coverage among team members on a rotational basis.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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UCLA is known worldwide for the breadth and quality of its academic, research, health care, cultural, continuing education and athletic programs. UCLA offers undergraduate degrees in more than 127 majors and graduate degrees in 198 program areas. UCLA has 11 highly regarded professional schools. Eight are ranked among the nation's top 15 in their field by U.S. News & World Report. UCLA is consistently among the most popular campus in the nation for undergraduate applicants.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status.
UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.