The ProcessOwner Manager - Nurse Call, manages a team of analysts to design, execute, manage and improve one ora combination of the following Information Technology (IT) Process areas:Request Management, Incident Management, Change Management, KnowledgeManagement, Problem Management, Configuration Management, Asset Management,Reporting, other critical IT processes and supporting technology. The Process Owner is responsible for managingthe processes in these areas and working with internal and external serviceproviders to ensure these processes are being followed and improved. In addition, the Process Owner is responsiblefor the technology used and required to support these process areas. Thisposition is responsible for setting and meeting Key Performance Indicator (KPI)Targets in the designated areas.
The idealcandidate for the Process Owner role will have a proven track record ofpromoting consistency and operational efficiency across an Information Systems(IS) organization including leading the concept definition, strategy, analysis,design and deployment and ongoing management of assigned processes. The idealcandidate will also have prior experience in Service Management, ITIL orService Now and a passion for data/statistical analysis of KPIs and metrics aswell as a strong business acumen.
Â§Location/Facilityâ Dallas, TX (Downtowrn)
For more information on the facility, please click ourLocations link.
Ã¼Immediate eligibility for health and welfare benefits
Ã¼401(k) savings plan with dollar-for-dollar match up to 5%
Ã¼PTO accrual beginning Day 1
*Note: Benefits may vary based upon position type and/orlevel.
BaylorScott & White Health (BSWH) is the largest not-for-profithealth care system in Texas and one of the largest in the United States. With a commitment to and a track record ofinnovation, collaboration, integrity and compassion for the patient, BSWHstands to be one of the nationâs exemplary health care organizations. Our mission is to serve all people by providing personalizedhealth and wellness through exemplary care, education and research as aChristian ministry of healing. Joining our team is not just accepting a job,itâs accepting a calling!
Â§5 years ofexperience
Internal Number: 19006604
About Baylor Scott & White Health
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!