The Customer Engagement Supervisor will be responsible for managing the communication and employees that support our Customers via an Outbound call and Electronic Communication. The Customer Engagement Supervisor will collaborate with the Customer Service Center's Leadership Teams to identify and deliver positive change and business efficiencies, highlight operation risk and areas for improvement, and monitoring productivity. The Customer Engagement Supervisor will create and execute project plans, revising them as appropriate to meet changing needs ensuring completion of projects on time.
High School Diploma or GED
Three years of experience in a Managed Care Customer Service Center. Individual should possess extensive knowledge of health insurance in programs.
One year of experience as a lead or supervisor role.
OTHER SKILLS: Above Average Verbal (Heavy Public Contact) Writing /Composing Yes (Correspondence / Reports ) Analytical Mathematics MS Word
Internal Number: 146840
About Harris Health System
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.