Student Life Care Specialist, Student Affairs, Chalon Campus
About Mount Saint Mary's University:
Mount Saint Mary's is the only women's university in Los Angeles and one of the most diverse in the nation. The University is known nationally for its research on gender equity, its innovative health and science programs, and its commitment to community service. As a leading liberal arts institution, Mount Saint Mary's provides year-round, flexible and online programs at the undergraduate and graduate level. Weekend, evening and graduate programs are offered to both women and men. Mount alums are engaged, active, global citizens who use their knowledge and skills to better themselves, their communities and the world. www.msmu.edu
Mount Saint Mary's University is an equal opportunity employer. The University is thoroughly committed both to providing equal employment opportunities for all job applicants and employees, and to providing a work environment that is free from harassment, discrimination and retaliation. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Applicants must be able to provide proof of eligibility to work in the United States. The University will not assist applicants with any visa matters. A background check will be required.
Job Description: This position coordinates applicable case management responses for students who experience challenges that may interfere with their academic pursuits and/or may pose a threat to the health and safety of themselves, others, or place. This position supports the work of the University's Student Intervention Advisory Team (SIAT) by working with students who are referred to SIAT. The Care Specialist is responsible for ensuring thorough documentation/files for student life activities, events and cases. The Care Specialist actively collaborates and consults with faculty, Deans, health care providers on campus and in the community, campus security, parents, and colleagues across the institution to develop action plans related to student and community safety, and to ensure the execution of plans of care. This position reports to the Chalon Dean of Student Life and is critical to the Student Affairs Office efforts to address and support the on-going needs of students and to promote their personal wellbeing and academic success. This position plays an integral role in the Office of Student Affairs including the hiring, developing, evaluating, and supervising of student employees and overseeing the daily functions of the Student Affairs office.
1. General Case Management
Work with various departments to identify and intervene as early as possible with students whose behavior suggests they need support.
Serves as a member of the Student Intervention Advisory Team (SIAT) including keeping records of student files, coordinating and documenting appropriate student follow-up, producing monthly and annual reports and recommending any procedural updates.
Coordinate with various campus offices to ensure coherent integration and education of campus and community resources for individual students who have challenges with academic, physical, and psychological health, conduct, financial and social issues. This includes working with the MentorNet and other support services to provide purposeful intervention.
Serve as a point of contact for campus community members who are seeking consultation and advice about services for students who seem to be experiencing distress. Manage inquiries and care reports of students of concern and advise staff and faculty on how to manage complex student issues.
Investigate each student case by applying professional expertise on behavioral risk factors.
Manage, track and maintain student records in the Maxient Database System.
Respond to student emergencies as needed.
Follow up and meet with students to review Plans of Care and assure successful completion.
Work closely with the Disabilities Office, Academic Support Center, MentorNet and other student support services to identify students at risk and of concern and offer holistic support
Support the University's Restorative Justice integration efforts by meeting with students following their conduct meeting to support their learning and development.
Provide proactive, regular, consistent, individualized academic and personal support to students over the course of their undergraduate experience.
Work with individual students to develop realistic goals that will contribute to academic and personal success and motivate students to achieve educational and psychological goals.
Refer and connect students with relevant college resources; coordinate with university and other stakeholders regarding additional outreach, support and follow-up.
Meet with and support students returning from medical leave of absence in order to ensure procedural compliance and enable personal and academic success.
3. Engagement, Advocacy and Outreach
Develop and maintain a list of University and community resources and services (federal, state, private and otherwise) to support students' needs.
Design programs and publications to educate the campus community about identifying and responding to students in distress.
Identify areas pertaining to academic, personal and professional development, including topics, strategies, training, or skill building, which model best practices in student success, and are specific to the needs observed in the caseload of students and share this information with key offices for their programming efforts.
Develop and deliver specialized training and presentations to the campus community on management and response for students in distress to improve holistic support practices.
Build rapport and relationships with faculty and staff to support and engage students and to enhance educational equity and inclusive excellence related to student success, retention, persistence, academic achievement, and graduation rates.
Manage the Short Term Emergency fund (STEF) application and process.
4. Administration, Research and Assessment
Research best practices and national trends in Case Management and identify areas of growth and learning opportunities for Case Management.
Maintain accurate, organized, and detailed case management processes and procedures including note taking and student records; develop and maintain reports as assigned; and maintain appropriate filing and documentation per FERPA guidelines.
Provide assessment data demonstrating the effectiveness of intervention for students served by the Care Specialist.
Produce semester and annual reports of SIAT student cases and make recommendations to further support students' wellbeing and academic success.
Develop and suggest policies, procedures, protocols and information to support, manage and coordinate responses to students of concern and college-wide student success.
Oversee the Chalon Student Affairs Office digital and hard copy records, maintaining operation and student employee manuals.
Serve on university committees as needed.
Supervise the Student Life Intern who will support student life events and programs.
Hire, train and supervise the Student Affairs student employees, including meeting with the students monthly for a one-on-one developmental conversation, holding monthly student staff meetings and coordinating a team development meeting per semester.
6. Professional Development
Stay current, read and research best practices and further develop professional knowledge and skills.
Increase knowledge and receive training in holistic academic and personal support services and individualized student coaching.
Attend conferences and maintain active membership and involvement in professional organizations pertaining to case management (HECMA) and trauma informed care for students.
Stay abreast of best practices for student success and working with diverse university students.
7. Divisional/University Support
Oversee the Lactation reservation process at the Chalon campus.
Support Dean of Student Life, VPSA, AVP, etc., through calendar management, submitting credit card allocations, processing check requests, conference registration and travel, etc.
Support Associate Director of Student Life with Maxient management.
Support division events such as New Student Orientation, Parent Orientation, New Transfer Orientation, Welcome Week, Graduation, Baccalaureate Mass, etc. by assisting in the coordination and staffing of events.
Support division-meeting arrangements such as the Student Affairs Leadership Team (SALT), Student Life Policy Board (SLPB), etc.
Coordinate webinars and other online meetings including set up and take part in meetings when appropriate.
Assist with the yearly updates of division publications including the Undergraduate Student Handbook as needed.
Collaborate and support university and division programs and events, such as new and transfer student and parent orientation, student involvement fairs, open house, admitted students day, and any other campus-wide initiatives.
Strong working knowledge of social services, case management, student development, emergency protocols, office organization and management including office policies and procedures.
Demonstrative working knowledge of computers including Microsoft Word, Power Point, Excel, internet research, desktop design and email.
Abilities and Skills:
Maintain a high level of confidentiality.
Manage an office, hire, supervise, and develop student employees.
Excellent oral and written communication.
Effectively perform administrative tasks quickly and accurately.
Coordinate daily activities and schedule.
Work independently and organize complex tasks.
Ability to be flexible and adaptable in a variety of situations.
Ability to remain calm under trying circumstances.
Maintain various organizational systems as needed including Maxient and confidential student records.
Maintain efficient office procedures and a system for keeping track of requested actions and reports.
Meet strict timelines and perform multiple tasks.
Maintain financial records.
Skills and knowledge in the operation, maintenance, and use of office equipment.
Knowledge of proficiency in the use of technology.
Ability to accomplish work responsibilities with minimum supervision.
Knowledge and ability of record keeping methods, keyboarding and preparation of correspondence.
Knowledge of the functions of the various parts of the Student Affairs department.
Utilize critical thinking and problem solving skills to effectively troubleshoot and resolve problems.
Build rapport and communicate effectively with diverse group of co-workers, students, faculty and staff. Analytical, detail-oriented, and flexible.
Work well independently and amidst many interruptions and distractions.
Remarkable service orientation: Solid administrative and customer service skills.
Excellent listening and interpersonal skills.
Strong time-management skills.
Master's degree in counseling, social work, higher education/student affairs, or related field.
Minimum of three years' experience working in Higher Education setting, preferably with case management and students of concern.
Work Location: Chalon Campus (West Los Angeles)
Start Date: Immediately
Applications Deadline: Open until filled
The University is committed to recruiting and retaining a diverse student population and workforce as a reflection of our commitment to maintain the excellence of the University, and to offer our students richly varied disciplines, perspectives and ways of learning. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. We encourage people of all backgrounds to apply to be a student or to work for the University.
Mount Saint Mary's University is an independent, Catholic, liberal arts university which provides a values-based undergraduate education for women, as well as innovative programs for professional men and women on two historic campuses in Los Angeles. The Mount is the only Catholic university primarily for women in the Western United States. It is also nationally recognized for its academic programs, its culturally diverse student body, and its focus on preparing the next generation of citizen leaders.