Ensure the high quality of the UC Recruit system by testing that development deliverables function correctly and satisfy customer objectives. Provide QA for new enhancements and fixes within our 2-week sprint schedule. Provide recommendations for improving the quality of our deliverables. Gather and formalize QA test plans that describe test cases and successful scenarios.
Promote and support continuous improvement in the quality and standards of UC Recruit tools/services by identifying and documenting issues, suggesting solutions, and making recommendations for further enhancements. Provide recommendations for improving the efficiency and effectiveness of our Quality Assurance process. Continually refine our release management process to achieve and maintain consistently high software quality, keep stakeholders engaged, and promote enhancements for wide user adoption.
Actively create and track bugs and other technical issues resulting from QA using an issue management system. Verify the effectiveness of solutions and detect any new issues. Maintain and prioritize the UC Recruit bug backlog to ensure that the development team is working on the most important bugs first.
Prepare release notes and tailor announcements for product enhancements. Provide regular product demonstrations. Prepare and conduct training sessions both in-person and via Web conferencing. Maintain up-to-date user documentation for new functionality and changes.
Analyze problems reported by users of the UC Recruit website and provide solutions through email and phone by communicating basic, routine, and advanced technical information clearly and concisely, both written and orally. Constantly keep stakeholders, end users and management updated on the status of service issues, enhancements, and support requests.
Ensure management is kept apprised of trends related to quality, delivery velocity, support and customer requests. Act as a liaison between technical staff and our user base for all communication. Escalate important issues to management and the team for a prompt resolution. Understand the needs of customers and help guide the team in developing solutions that meet them.
Track key metrics over time, keeping historical records in an easily shareable format. Analyze reports to identify usage trends that inform our progress and future development priorities.
UC Irvine Office of Information Technology is a leader in delivering innovative solutions for UC Irvine and the broader University of California system via Software as a Service delivery and other models. You'll be working with a small team to test and support the building and scaling of applications to support recruitment, appointment, merit review and other Academic Personnel processes.
The University of California is one of the largest public university systems in the country, comprising 10 campuses, a combined student body of more than 280,000 students, 220,000 faculty and staff members and more than 2 million living alumni.
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
Salary: Commensurate with experience Total Hours: 8-5, M-F
Contract Position. This is a one year contract appointment position with the possibility of additional year contract appointment extensions. Per the University of California (UC) recruitment policy, because this position has undergone competitive recruitment, this position can be converted to career status any time after hire, as conversion meets criteria set by UC recruitment policy and the needs of the Office of Information Technology department.
Final candidate subject to background check. As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts. Please attach your resume.
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI's unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities.