Under supervision, the Call Center Specialist is responsible for customer service, registration, appointment scheduling andinsurance verification. Typical duties include answering multi-line incoming customer calls, completing onlineregistration, scheduling appointments and securing authorization for scheduled services. Operate CRT to gain and inputinformation. Other related duties as assigned. Job standards are to be performed at the EXPERT level.
Three (3) years of relevant experience.
Proven experience with registration, appointment scheduling & insurance verification.
Strong organizational skills with the ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
Proven problem solving ability by using good judgment by applying these skills to assist customers and ensure customers' expectations are met.
Demonstrated knowledge of third party payors including federal, state, and private health plans.
Proficient computer skills and be able to work between multiple systems during calls.
Have excellent communication skills with the ability to communicate clearly both verbally and in writing.
Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
Medical Assistant certificate.
May be required to float to other sites to provide coverage as needed.
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
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