The Director of medical services is an experienced veterinary technician who serves as a clinical leader in a busy small animal clinic, overseeing all medical staff and assisting veterinarians. They provide direction, oversight, review, and continuous development of all components of clinical practice. The primary goal of the Director of medical services is to lead others in fulfilling the mission, vision, goals and objectives of the hospital, while ensuring that the best possible medical care is provided to all patients.
While under the supervision of the Practice and Office manager’s, the Director of medical services must be able to effectively and accurately manage, delegate, or perform the following duties that include but are not limited to: establish a culture of collaboration among colleagues for the benefit of patient care, communicate the vision, mission, and values of the practice; actively encourage behaviors that align with and support the goals of the practice; create an environment where team members are inspired to perform at their best; have good client communication and telephone skills; must effectively be able to read, speak, and write in English; must be able to administer injections, perform venipuncture, and take vital signs of animal, including fractious pets, for examination and treatment; ensure that the clinical practices of the veterinarian staff abide by all policies, procedures, and laws to ensure that the best interests of the organization are kept in mind while providing high quality health care; regularly review/audit the quality and content of medical records, communication log, and all aspects of written records; track timeliness of records from each doctor; source the latest advances in treatment and oversee implementation of new policies, procedures, or medical techniques/equipment within the practice, monitor the training and efficiency of the medical team
Reports to: Veterinarians, Office and practice manager’s
Director of Medical Services Duties
Overseeing staff with organization of work flow for surgeries, treatment area and exam rooms
In charge of training medical staff
Oversee medical staff continue education performance
Oversees all of all medical staff according to OVMED and AAHA regulations
Oversee the proper operation, cleaning and maintenance of all surgical and medical equipment
Oversees all lab testing’s that are performed in house or sent to outside labs
Be aware of client wait times; appointment and walk in’s
Oversee all hospitalized and boarding animals
Oversee treatments during the week and on weekends
Ensure all patient and staff safety training is properly performed, routinely visited and documented
Ensure all polices and protocols are enforced and routinely visited
Oversees all contagious, infectious diseases, and cleanliness of hospital
Oversees that all medical records completeness, timing and accuracy
Manages all medical waste and proper disposal
Assists in hiring, discipline and termination of all employees.
Assists with employee evaluations
Other duties as assigned
- Ability to learn how all the machines function.
- In preparing operating rooms, surgical technicians ensure that all of the equipment needed for the procedure is properly disinfected, tested and assembled. They also check that the equipment is in working order. They place sterile solutions in areas where they can be easily reached by doctors.
- Prepare patients for surgery, surgical technicians may clean, shave and disinfect the areas of a patient's body that will be operated on. They then move patients to the OR and position them on the operating table, using sterile surgical drapes to cover them. Monitoring patients' vital signs, documenting and observing their status is another job responsibility of a surgical technician.
- During surgery, surgical technicians pass sterile surgical equipment, such as scalpels and forceps, to surgeons. They also might use ligasure, keep track of items like sponges and needles, operate lights and help dress a patient's wounds. Additionally, surgical techs are sometimes responsible for the preparation and disposal of lab specimens. Surgical assistants will wear a hair net, mask, surgical gown, and booties for all procedures performed in the surgical suite.
- After surgery, the surgical technician will then place the patient into recover and monitor at least every 5 minutes, or more often if needed, until sternal. Once sternal, the surgical technician will monitor every 10 minutes until patient is walking, then the patient will be transported back to his or her kennel. He or she then returns to the OR to clean and prep for the next surgery.
- Properly clean, prepare and sterilize surgical equipment
- Maintain accurate surgery logs
- Perform post-operative client update calls upon patient recovery
- Review vaccination records and prepare vaccines according to our vaccine protocol
- Assist veterinarian in medical procedures using proper restraint; know how to restrain fractious patients
- Assist veterinarian in surgical procedures using proper aseptic technique
- Maintain and use medical equipment such as Surgivet monitor, Companion laser and IV pumps
- Perform routine laboratory procedures and analyses in hematology, microbiology, urinalysis, and serology
- Prepare samples for outside laboratory analysis
- Monitor patients under anesthesia until patient is extubated
- Induce anesthesia and intubate patient (certified veterinary technician only)
- Administer treatments and injections following the instructions of a doctor or a treatment form
- Initiate emergency procedures
- Take radiographs
- Take vital signs of animals including temperature, pulse, respiration, scan for microchip, rate BCS, rate teeth, and Pain score
- Perform dental cleanings
- Perform fecals
- Perform catheterization- venous
- Complete ear cleanings, nail trims, and anal glands
- Perform other duties as assigned. Some tasks may be another position within the veterinary clinic- task needs to be completed without complaint and staff needs to have positive attitude while doing so.
- Back Tech’s will be in charge of any isolated or critical care patients. They will be in charge of these patients every day they are scheduled. If the back tech is at the end of their work week or has a day or two off, they will need to communicate and the case off to the next scheduled back tech.
- Prepare records, consent forms, and log client communications and patient treatments in medical record when applicable.
- Admit patients
- Present invoices, receive payment (in person and by phone), and present estimates
- Handle telephone calls and takes messages
- Maintain health certificates
- Schedule appointments and surgeries
- Greet clients in a friendly manner
- Dispense medications, pet foods, and supplies
- Properly invoice prescriptions and pet foods to maintain inventory
- Update client/patient files
- Scan and attach files to client accounts
- Perform closing procedures
- Perform other duties as assigned
- Fill prescriptions and approve if over 1 year of employment. Approval requires re-count, verify drug, dosage and instructions.
Work Environment: Small animal hospital, work in front and back of hospital, high level of client interaction, exposure to x-rays, and anesthetic gases with proper protective measures. Potential for exposure to zoonotic diseases and hazardous materials.