Under direction of the Clinic Manager, the Front Desk Coordinator is the first point of contact for patients. Performs and coordinates front office patient centered duties (to include, but not limited to): greeting patients, co-pay collection, appointment scheduling, authorizations and referrals. Serves as a resource for patients, physicians, staff, and ambulatory care service managers. Performs other related duties as required.
Three (3) years previous related experience in a large complex healthcare setting.
Demonstrated knowledge of third party payors including federal, state, and private health plans.
Strong problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
Proficient computer skills and be able to work between multiple systems during calls.
Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
Excellent communication skills with the ability to communicate clearly both verbally and in writing.
Strong organizational skills with ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
Ability to maintain strict confidentiality with demonstrated experience applying good judgment and discretion.
EPIC, ORSOS, PCIS, and IDX experience.
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
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