The Contact Center Specialist Iis responsible for professionally and enthusiastically answering incoming callsand electronic requests from patients, family members and other externalparties to register new patients, schedule healthcare appointments, answerquestions, handle complaints, troubleshoot problems and provide information onbehalf of the institution. The Contact Center Specialist I ensures accurate,compliant and timely registration of new patients to ensure optimal service andfacilitate financial reimbursement.
The role communicates appointmentdetails and any required preparation for testing along with necessary paperworkand payment to facilitate on time arrival, appointment preparedness and optimalreimbursement. The role is responsible for calming upset callers by providing acomposed and professional demeanor and is able to identify and escalatepriority issues for resolution. Once hired, the employee must pass PSS or CCStraining program and successfully complete competency exam to maintainposition.
The ideal candidate for theContact Center Specialist I role will have excellent interpersonal and communication(oral and written) skills and have experience in a call center, customerservice and/or healthcare setting.
Location/Facility â Round Rock, Texas
Formore information on the facility, please click our Locationslink.
Immediate eligibility forhealth and welfare benefits
401(k) savings plan withdollar-for-dollar match up to 5%
PTO accrual beginning Day1
*Note: Benefits may vary based upon position type and/orlevel.
BaylorScott & White Health (BSWH) is the largestnot-for-profit health care system in Texas and one of the largest in the UnitedStates. With a commitment to and a trackrecord of innovation, collaboration, integrity and compassion for the patient,BSWH stands to be one of the nationâs exemplary health care organizations. Foundedas a Christian ministry of healing, the mission of Baylor Scott & White Health is to promote thewell-being of all individuals, families and communities. Joiningour team is not just accepting a job, itâs accepting a calling!
Internal Number: 19006051
About Baylor Scott & White Health
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!