Administrative, Clerical, Support Services, Consulting Services, Education, Training, Library
4 Year Degree
This is an appointed position within the Office of Scholarships and Financial Aid (OSFA) that will require extensive knowledge of financial aid programs, regulations and processes. Project Coordinators work under their own initiative with limited supervision. This position will educate and provide financial aid information to Native American communities to support Native American students enrolling in and graduating from the University of Arizona.
The following are essential components of this position:
OUTREACH: • Assist in the development, planning and implementation of a holistic outreach plan to increase the recruitment and retention of Native American students. • Communicate and present information to parents and students regarding Title IV Federal Financial Aid including application instructions, types of financial aid and financial aid eligibility. • Provide support in the planning, coordination, and successful execution of outreach, workshops, receptions and other events. • Reach out to Native American students through partnerships and collaborations with schools, organizations and tribal agencies serving Native American students. • Promote and support events that bring Native American students and community to campus. • Collaborate with and present financial aid related material at various high schools, school districts, community colleges, and work with University personnel to coordinate outreach for incoming students. • Communicate federal, state, and institutional aid regulations and policies to campus partners, outside organizations such as tribal aid offices, and students • Provide information regarding Financial Aid policies and procedures, terms and programs for various types of financial aid (to include Title IV Federal Aid, Institutional, Scholarships) to students, parents, faculty and staff.
STUDENTSUPPORT: • Collaborate with campus programs to help Native American students take part in critical financial aid and other support services. • Develop and maintain support networks within the University of Arizona and the Native American community. • Help establish relationships with relevant student organizations. • Collaborate with various campus partners, including Admissions, Advising, Thrive Center, Alumni Life and University Cultural Centers, such as the Native American Student Affairs office, to support the outreach, recruitment and retention of Native American students. • Support academic advisors and other campus partners working directly with Native American students by providing regular financial aid updates, assistance, and general information regarding the processing of Title IV, institutional and tribal aid.
ADMINISTRATIVE: • Interact with Federal Financial Aid Systems (i.e., COD, CPS, NSLDS, and FAA) to review and determine Title IV Federal Financial Aid eligibility. • Assist with the development of and updates to publications, brochures, email communications, and OSFA website/web-pages that pertain to Native American students. • Read, comprehend, and comply with federal, state, and institutional regulations and policies pertaining to the provision of student financial aid. • Help resolve issues and follow up with customers while ensuring full customer satisfaction without unnecessarily referring customer to other staff members/departments. • Monitor the disbursement of tribal funding on student’s accounts to ensure disbursement is in alignment with the tribe’s awarding guidelines. • Assist with other OSFA activities such as general outreach, reporting and monitoring. • Comprehend and clearly communicate the federal verification processes, aid eligibility issues and resolution, special circumstance appeal process and corresponding documentation requirements and deadlines. • Explain the various elements of the Cost of Attendance and how it impacts aid eligibility and aid offers, and support students towards best possible outcomes. • Identify and prioritize problems; perform research, offer solutions, options and strategies. Refer to appropriate person or department as needed, and/or arrange for required support for student. Use information systems to input data, maintain databases, perform research for projects or issues and generate reports. • Evaluate program effectiveness to develop improved methods. • Participate in all meetings & committees assigned, provide new ideas and support. • Interact effectively as a member of a team and working collaboratively with others. • Analyze the Free Application for Federal Student Aid (FAFSA) and other UAccess data on students to determine aid eligibility within federal, donor and/or institutional guidelines.
Knowledge, Skills & Abilities:
• Working knowledge of the practices, procedures and activities of the Office of Admissions, Office of Scholarships and Financial Aid, Native American Student Affairs and other relevant campus partners. • Knowledge of government, donor and/or institutional rules, regulations, guidelines, and procedures for awarding of financial aid. • Specific knowledge and experience with Title IV Financial Aid policies, procedures and practices. • Effective presentation and interpersonal skills geared specifically for a Native American audience and community. • Ability to advocate for Native American students and families. • Ability to use professional judgement when working with complex situations. • Interpret and apply program rules and regulations. • Ability to effectively communicate and develop working relationships with Native American students, campus partners, tribal education offices and other relevant parties. • Demonstrated skills in critical thinking and problem solving. • Collect, compile, analyze and evaluate financial aid data and make verbal or written presentations to students based on this data. • Educate groups of students on general financial aid matters. • Recognize multicultural, multi-sexed and multi-aged value systems and work accordingly.
Bachelor’s degree in Business or Public Administration, Education, American Indian Studies or other related field AND two years of experience in financial aid student counseling; OR, • Three years of direct experience in Title IV Financial Aid, student counseling or directly related experience; OR, • Any equivalent combination of experience, training and/or education
Knowledge and understanding of Native American student academic needs and challenges to access higher education
Internal Number: A23705
About The University of Arizona
The University of Arizona is proud of its collaborative and inclusive culture and reputation for being an exceptional place to build a career. We offer the opportunity to work with dynamic colleagues in one of the nation’s leading public research universities, a competitive benefits package, generous tuition reductions for employees and their dependents, innovative leadership development initiatives, and family-friendly options such as paid parental leave and award-winning work/life programs. The more you learn about the University of Arizona, the more you’ll want to join our community.