Operations Manager

About the Job

The Operations Manager works in the College of Undergraduate Studies Admissions Office as a salaried, full-time employee located in Lakewood, Colorado.

About Us

Colorado Christian University (CCU), a traditional evangelical non-profit ministry, is located in Lakewood, Colorado, a suburb of Denver. Founded in 1914, CCU is the premier interdenominational Christian college in Colorado and the eight-state Rocky Mountain region, delivering world class education to thousands of students. 

Colorado Christian University was founded on two principles — grace and truth. Our scriptural foundation comes from John 1:17: For the law was given through Moses; grace and truth came through Jesus Christ. (ESV)

CCU's mission is Christ-centered higher education transforming students to impact the world with grace and truth. A leader in higher education, the University is ranked in the top 2 percent of colleges nationwide for its core curriculum by the American Council of Trustees and Alumni. CCU has had nine consecutive years of enrollment growth and has been named one of the five fastest-growing universities by The Chronicle of Higher Education.

CCU offers more than 100 degree programs for traditional and adult students through its College of Undergraduate Studies and College of Adult and Graduate Studies. More than 8,000 students attend CCU.

Scripture states all Christians are called to serve Christ and to minister to others. Because Christians are individuals with different gifts and callings, we serve Christ in a variety of ministry vocations. We invite you to explore how you may use your calling and gifts at CCU.

What is most appealing about working at CCU?

1. Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside co-workers and teammates, while having a profound influence on our students as they deepen their relationship with Jesus Christ.
2. Impact students for Christ: Our mission is to provide Christ-centered higher education, transforming students to impact the world with grace and truth.
3. Equip students for Kingdom work: You can be a part of preparing students for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our University's Strategic Priorities.
4. Contribute to our vibrant culture: CCU’s culture is unique to higher education. Where else can you read the Holy Bible, pray with teammates and students at work, and impact our culture in support of Christian values? 

Key Job Duties

Data Management and Reporting

1. Create and manage tracking reports and provide analytical support to the Director and other staff.
2. Serve as Salesforce power user and troubleshooter for Admissions Office.
3. Fulfill data requests required for management decisions.
4. Oversee data integrity and data standards within the Admissions Office.
5. Analyze statistical information to assist in assessing recruitment strategies.
6. Assist with data tracking and analysis regarding prospective students' indicators to enroll.
7. Work directly with vendor imports to ensure file formatting accuracy, accurate and timely imports, and data integrity.
8. Maintain records of admissions operations policies and procedures.
9. Generate annual report for Office of Undergraduate Admissions and Dual Enrollment under the direction of the Vice President of Student Life and Enrollment.
10. Serve as a liaison between Life Directions Center (advising), Residence Life, Office of Undergraduate Admissions, and Institutional Effectiveness for data generation, analysis, and reporting of key enrollment data and indicators to enroll.
11. Provide technical support for the Admissions Office, as needed.
12. Troubleshoot and help Associate Director and Director resolve systems/process issues including Sales Force, Colleague, Filebound, StarRez, and reporting systems including Business Intelligence and Tableau.

Communication Flow Management and Fulfillment

1. Oversee communication flow plans to various populations ensuring physical and digital communication is executed on time, accurately, and to correct populations.
2. Manage printing and postage budget.

Direct Mail Correspondence

1. Accurately track and maintain records of incoming student scholarship awards and execute admission letters ensuring accuracy and timeliness.
2. Assist with data tracking and analysis regarding prospective students' indicators to enroll.
3. Serve as communication liaison with Recruitment, Marketing and Events, Operations staff, and Enrollment senior staff with regard to reporting, data integrity, data generation, and analysis.
4. Identify population, create reports, and generate admission letters and other written communication to prospective students on a daily/weekly/monthly basis. Quality control all written communication to ensure accuracy, secure live signatures, and complete mailings.

Team Collaboration

1. Attend Admissions senior staff meetings in order to better coordinate with, problem solve, and support recruitment, marketing and operations key initiatives and outcomes.
2. Interview, train, and manage student workers for data entry and general office duties.
3. Assist with special projects and assume other appropriate responsibilities as delegated by senior staff.
4. Create and maintain office training and procedures documentation for operations and recruitment for Salesforce and other key systems.

 

What we offer our employees:

A competitive compensation and benefits package. Our benefit package includes: a tuition waiver program, excellent health care, generous paid time off, matching 403(b) retirement plan; along with other organizational paid benefits and voluntary benefit offerings. Pay and benefits will be discussed in more detail as candidate’s progress through the interviewing steps.