The Fulfillment Coordinator provides administrative support for the Member Services Call Center to include intake, processing, routing and response to mail, email, and facsimiles both incoming and outgoing. Completes timely documentation of requests and processing through Member Services Call Center data system (QNXT). The Fulfillment Coordinator must possess content knowledge in government programs (Medicaid/CHIP), commercial, and Affordable Care Act products. The Fulfillment Coordinator must have the analytical skills to quickly identify member issues and resolve issues within desired timeframes. The Fulfillment Coordinator will be responsible for being able to service members in a multi-faceted work environment, to include, but not limited to mail, email, facsimiles, and chat. The Fulfillment Coordinator will be completing usual and customer requests to include, but not limited to primary care physician change, demographic updates, billing inquiries, requests for member materials, and processing of higher complexity to include account research and reconciliation, review and determine outcomes of active and termed members, and the appropriate routing and resolution of member dissatisfaction and complaints.
High school diploma or GED
Two (2) years of experience in a customer service setting with high volume point of service contact
Communication Skills: Writing /Composing,Correspondence /Reports
Other Skills: Analytical, Medical Terms, MS Word, MS Excel (helpful)
Internal Number: 145974
About Harris Health System
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.