Responsible for oversight of the Solis risk management and safety programs and activities. Activities include the identification, evaluation and mitigation of loss exposure with a goal of improving safety for patients and team members and protection of the company's assets.
RESULTS MEASURED BY THE FOLLOWING RESPONSIBILITIES:
Understand, promote and demonstrate the Solis Way.
Act as company Safety Officer.
Implement, maintain and continuously improve the company's Risk Management and Safety Program. Including developing written policies and procedures in compliance with OSHA, TJC, federal, state and local health and safety standards and ensure compatibility with JV hospital programs.
Maintain Emergency Preparedness Manual and provide education on the emergency plan.
Responsible for emergency reaction procedures and use of emergency supplies and equipment, i.e. reaction kits, AEDs, etc.
Participate with Director of Quality to evaluate assessments for risk identification, investigation, and reduction.
Perform risk surveys and partner with appropriate leadership to develop and/or maintain activities and work plans to mitigate identified risks.
Manage and track patient and team member incidents/adverse events to identify trends and work with leadership on opportunities to reduce risk.
Identify potential or actual claims and report them to the appropriate courier.
Review patient complaints that may be a source of potential legal action.
Interact verbally and in writing with patients on complaints of treatment rendered, injury and other concerns in collaboration with the clinical team, leadership, general counsel and insurance courier.
Assist with reporting unresolved patient complaints to the appropriate accrediting or regulatory agencies.
Work with legal counsel to coordinate the investigation, processing and defense of claims against the company.
Responsible for knowledge of insurance programs and working with Treasury Manager for insurance concerns and managing claims against the company.
Manage and track drug and device recalls.
Maintain awareness of legislative and regulatory activities related to health care risk management. Complies with various codes, laws, rules and regulations concerning patient care and incident reporting.
Educate team members and physicians on safety and risk management strategies to mitigate loss and improve reporting. Includes role and modality based training for team members and physicians.
Collaborate with Quality and Compliance team to ensure that incidents are properly reported to regulatory agencies as required.
Support the VP and Quality Committee in the review of safety concerns identified through near miss and incident reporting.
Assist Director of Quality as the Vice Chair of the Quality Committee.
Demonstrated experience building, maintain and leading team efforts to achieve safety, education and compliance goals.
Ability to handle communication with patients, families, team members and physicians with sensitivity and empathy.
Ability to handle multiple projects/problems at one time with poise and skill.
Demonstrated change management skills for large scale initiatives.
Advanced oral and written communication skills.
Advanced Excel skills.
Bachelor's Degree in Healthcare related field and 5 years' professional experience or Associates Degree in Healthcare related field and 10 years' professional experience
Certified Professional in Patient Safety and/or Certified Professional in Healthcare Risk Management (CHPRM) preferred.
Joint Commission experience/knowledge
Minimum of (2) two years of healthcare management, administration or consulting with direct experience in safety and/or clinical risk management.
Additional Salary Information: based upon experience
Internal Number: 999-9900-0001
About Solis Mammography
Solis Mammography is a network of individual breast diagnostic centers with a unified purpose – delivering exceptional patient care while detecting breast cancer at its earliest possible stages. Our physicians are focused exclusively on breast imaging and diagnostics, and doing it very well. When you visit a Solis facility, you can expect not only the best clinical care available, but a warm, inviting atmosphere as well. We understand that a breast exam can be an anxious time for a woman, which is why we strive to make our patients as comfortable and relaxed as possible during their visits. Putting patients first has been our mission for more than 30 years.