The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.UW Athletics has an outstanding opportunity open for a Temporary, Part-Time Customer Service Team Member.General DescriptionCustomer Service Team members are required for a variety of University and Athletic Department events. Team members fill multiple staffing posts - ushers, guards, & ticket takers - that may vary from event to event and are responsible for providing a safe, fun and memorable environment for our guests. The Customer Service Team serves our fans, supporters, alumni, the university community, media outlets and each other. The staff ensures that events are conducted in a manner consistent with University guidelines, the Pac-12 conference, and NCAA policies and procedures.Specific DescriptionThis position is a temporary, part-time position for Husky Football Stadium Customer Service Team, which requires availability for seven Husky Football Games in the fall: August 31st, September 7th, September 14th, September 28th, October 19th, November 2nd, and November 29th. Opportunities to work other Athletic Department events may be available.RequirementsExemplify THE WASHINGTON WAY by consistently putting our FANS FIRST and providing them with extraordinary customer service. Maintain an understanding of the seating layout, building policies, procedures, and specific event information. Act upon all comments and complaints in a prompt and friendly manner. Maintain a positive attitude while managing challenging situations. Uphold professional standards of performance and appearance at all times. Work all home football gamesResponsibilitiesExceed all guests' expectations with customer service and satisfaction. The Customer Service Team is WELCOMING, MOTIVATED, KNOWLEDGEABLE, ACCOUNTABLE and GOES ABOVE AND BEYOND. Provide access control, crowd management, and ensure the venue is safe for guests. Understand University of Washington policies and procedures. Understand emergency procedures for both medical and evacuation purposes. Specific job duties include but are not limited to: greeting guests, ushering guests to their seats, resolving guest complaints, collecting lost and found items, assisting with lost children/parents, identifying prohibited items, scanning tickets, and providing assistance whenever necessary. Comprehensive knowledge of the Customer Service Team handbook and relevant game day information. Attend annual Customer Service Team training sessions. Complete additional duties as assigned.Qualifications18 years of age or older Must be available nights, weekends, and holidays. Must attend Customer Service Team training prior to first Husky Football game. Must be available for a minimum of six Husky Football game days Ability to stand, sit, walk, and climb stairs throughout the event. Required to occasionally lift 10 lbs., unaided. Experience in event work or other related fields. Ability to work well with others. Positive attitude toward taking on additional job responsibilities. Good judgment. Authorization to work in the United States of America.Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter, and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.