Position Summary: Provides a supportive link between UCI customers both internal and external, facilitates communications by effectively navigating computer and phone systems, builds and maintains customer relationships while providing a positive, professional and empathetic understanding to all customers. Main duties include phone calls, computer data entry, and printing/delivering lab reports. Reviews lab requisitions and performs quality review and troubleshooting.
Rate Minimum $18.15 Midpoint $19.92 Maximum $21.70Required Qualifications:Ability to establish and maintain effective working relationships across the organizationAbility to maintain a work pace appropriate to the workloadAbility to work weekends, and rotating shifts including evenings, nights and holidaysDemonstrated experience using a computer, including data entry and retrievalExcellent written and verbal communication skills in EnglishMust possess the skill, knowledge, and ability essential to the successful performance of assigned dutiesOne year of applicable clinical lab work experience, or an equivalent combination of education and experience
Preferred Qualifications: Experience with lab/hospital computer systems and softwarePrevious experience in customer service
Physical, Mental & Environmental Demands:To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI's unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities.