Under the directions of the Central Transportation Services and Management team, serves as an information/problem resolution resource to the medical center within the call center. Displays an ability to learn and efficiently navigate computerized work order maintenance program, utilize 2-way radio, ACD telephone system, word and excel files to effectively and efficiently process and retrieve needed information in a timely and accurate manner. Capable of handling high call volumes in emergency situations while keeping in line with Department's policies and procedures. Accurately and comprehensively create and dispatch computerized work orders. Ability to focus on live data updates and logically schedule representatives to immediate service calls involving patient care. Should be able to learn and recall locations of various areas and departments throughout the medical center. Displays excellent communication and customer service skills, good follow up skills and is capable of working all shifts. Utilizes proper telephone etiquette when assisting customers, triaging calls and providing information yet maintain patient confidentiality. Must be able to lift and put away office supply shipments as they are received such as: cartons of paper, boxes of files, and other miscellaneous supplies utilized to ensure efficient productivity. Must be able to sit or stand in one spot the majority of the working hours. Adheres to all Hospital and departmental policies and procedures and complies with JCAHO and other regulatory agencies in all work performed
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research... and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.