Job Summary Under the direction of the Manager/Administrator of the Medical Group or Outpatient Therapy Services, serves as a working operations lead for staff. Acts as a secondary source for information regarding, EPIC, AHCCCS, self-pay accounts, and Insurance benefits. Serves as a liaison between the Registration/Schedulers, Manager, Providers, and supportive staff. Prepares the department schedules, as directed by the manager or administrator, as needed. Specializes in and is completely familiar with any and all system applications by performing all tasks needed to meet department operation requirements and goals. Participates in identifying needs for process improvements and creating/enhancing processes in the Medical Group. Maintains ongoing department training program in conjunction with the Manager/Administrator. Promotes positive teamwork within department and among employees.
Oversees the shift-to-shift responsibilities of the Medical group staff. Prepares the Department schedule, accepts sick calls as needed and modifies the schedule accordingly. Serves as a resource for employees in regards to all pertinent admission, registration, patient scheduling, medical records management and software applications. Covers any areas in the Medical Group to ensure throughput by completing the necessary tasks.
Completes reports as assigned.
Assists with the training of department employees, collaborates with the system trainers to assure ongoing training within the department. Serves as a resource and assists staff with complex issues.
Performs registrations in order to stay current on system requirements and ease of use.
Stays current with knowledge for HIPAA, Federal regulations, state regulations and hospital policy regarding admission and registration procedures and reimbursement criteria. Attends departmental meetings in order to enhance communications within departments.
Attends payer in-services (as assigned) and departmental meetings in order to enhance communications and public relation skills. Participates in process improvement activities.
Internal Number: 2019-16597
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Welcome to HonorHealth.
We are a non-profit, local healthcare organization known for community service and outstanding medical quality. Our organization encompasses five acute care hospitals with approximately 10,500 employees and 3,100 volunteers, urgent care centers, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.