Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2018-2019 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine.The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.UWMC Radiology Support Services has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Full-Time, Day Shifts). This position will coordinate and provide patient support services, answer telephones, receive patients, register patients, schedule appointments, monitor and process incoming requisitions online for radiology exams, and process patient charge documents in a patient care area. Other responsibilities include:
Respond to patient's needs and concerns as appropriate.
Investigate complaints and work with department lead/supervisor to find solutions.
Develop and maintain good working relationships within the department, with other departments and all medical staff.
Ensure that all requisitions are properly completed and notify technologist in appropriate modality when patient arrives to department.
Confirm patient demographics prior to processing or transferring to correct area.
Schedule patients and enter information correctly into all necessary computer systems (Imagecast, Epic) and update patient information as needed.
Refer patients to Pre-Registration if not previously registered or if an update is needed.
Collect patient demographics and financial information for input into computer system.The Patient Services Specialist will perform all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors; maintain a clean, organized, professional work and patient waiting area; and perform other related duties as assigned.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.