As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine.The HMC Pediatric Clinic has an outstanding opportunity for a TEMPORARY/HOURLY Patient Services Specialist 1-Trainee or PSS 2 (Day Shifts).The Patient Services Specialist (PSS) demonstrates Patients Are First service excellence standards by independently performing the following support services: intake/reception activities; scheduling appointments; coordinating care with other services; registering patients; providing initial triage; coordinating medical records and lab results; obtaining and verifying registration information/insurance; collecting/processing time-of-service payments; and performing other necessary activities to provide exceptional patient care and to maintain clinic operations. Duties & Responsibilities: Reception Activities:
Employ excellent customer service skills.
Ensure smooth patient flow.
Review clinic schedule daily.
Obtain patient demographic information and insurance information.
Provide general patient support services.
Respond to patients' needs and concerns as appropriate. Investigate complaints and works with manager to find solutions.
Accept and process patient payments.
Schedule appointments consistent with patient needs and clinic scheduling guidelines.
Make referrals as appropriate. Telephone Support:
Answer the telephone in a professional, courteous, and efficient manner and direct calls as appropriate.
Using clinic guidelines, greet caller by introducing self and gather information on the telephone re: the nature of the patient concern. Triage calls to appropriate staff; obtain necessary information for the return call; initiate emergency procedures when necessary
Communicate information on clinic services to patients, referral agencies, providers, and the community.
Communicate basic information to patients such as insurance, parking, driving directions.Medical Record Activities:
Review daily schedules to identify required medical records.
Coordinate and distribute medical records as needed.
Prepare medical record according to clinic-specific procedures for patient visit.
Sort and file daily lab results.
Scan documents into EPIC Billing Activities:
Initiate fee sheet upon patient arrival to clinic.
Track fee sheet according to clinic guidelines to ensure that all services are billed.
Audit fee sheets for completeness and accuracy.
Review and correct fee sheets on a daily basis as necessary according to clinic guidelines. General Duties:
Assist in orientating and training new staff.
Review UW and Public Health email daily to stay current with clinic communication.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.