As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine.The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.The Harborview Adult Medicine Clinic has an outstanding opportunity for a FIXED DURATION Patient Services Specialist 1-Trainee or PSS 2 (Part-Time, Day Shifts). This position is expected to last 6 months. The Patient Services Specialist (PSS) is responsible for patient intake & discharge for the clinic, maintaining appointment schedules, answering & triaging telephone calls, coordinating service billing and interacting professionally with patients & their representatives, as well as with other internal/external staff.General PSS Duties include:
Greeting of patients and families.
Ensure positive and professional first impression of the clinic.
Maintaining pleasant atmosphere of waiting areas.
Coordinating clerical patient care activities and/or specialized technical duties unique to the assigned clinic to assure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral information.
Advocating for the patient/family by locating appropriate staff to address concerns.
Providing telephone screening of patient medical problems and severity of condition.
Triaging patient telephone calls to clinical staff by determining the nature of the issue and initiating emergency procedure if and when necessary.
Demonstrating proactive, professional communication across and within department to facilitate smooth workflow, and to ensure department is positively represented throughout the organization
Performing cashiering duties for patient co-payments, when appropriate.Daily departmental-specific duties include:
Epicare experience or work in Epicare; inbaskets, electronic phone encounter messaging, answering cc'd notes and requests.
Verifying and updating demographics.
Work referral queues in Cadence as well as Epicare.
Faxing; may include paperwork from/to Hopelink, DSHS inside and outside facilites, and referrals.
Review of PCP panels and updating of PCP fields in medical records.
Work recall, waiting lists, and referral queue.
Entering referrals including but not limited to all Radiology requisitions.
Registering patients for eCare (electronic portal to access patient information).
Phone calls both incoming/outgoing.
Creating and maintaining paper packets.
Using organizational communications such as email, paging and text paging.
Usage of Microsoft products (Word, Excel, PowerPoint).
Collecting and distributing clinic mail.
Obtaining electronic signatures for consents.
Assisting in training of new staff.Customer Service and Team Behaviors:
Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting.
Greet patient and family with a smile; communicate pleasantly and in manner that optimize patient privacy.
Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation.
Appropriately direct patients and others to other departments across the medical center.
Act promptly and effectively during an emergency situation.
Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements.
Apply appropriate policies, procedures, protocols, and standards of practice in performing duties.
Support development of clinic and divisional efficiency and effectiveness.
Demonstrate support for clinic and divisional policies and procedures.
Promote and contribute to the development of team in clinic and working relationships between the clinic and other departments/disciplines.
Arrange for patient transportation to outside facilities; request patient transportation within facility and escort patients to various treatment areas (if needed).Appointing:
Schedule appointments for patients, and order interpreter when appropriate.
Serve as point of contact for patient financial registration. Verify accuracy of patient information and assign appropriate payor plans.
Perform basic financial eligibility screening, verify patient's health plan & primary care provider, and follow managed care protocols. Complete Medicare as a Secondary Payor form and obtain necessary signatures for consents.
Process paperwork for patient check-in and check-out.Office Tasks:
Perform office tasks as needed including distribution of mail, creation of clinic-specific patient packets, and processing loose medical records papers.
Maintain and use supplies and equipment in a cost-effective manner.
Respond to inquiries by the appropriate route (telephone, fax, or email) and route to the appropriate individual.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.