Tickets Operations Assistant (Administrative Support Coordinator I)
California State University, Fullerton
October 13, 2018
Tickets Operations Assistant (Administrative Support Coordinator I)
Classification: Administrative Support Coordinator-12 Month-Coordinator I
Sub-Division: VP Student Affairs
Salary Range: $2,846 - $4,998 per month
Appointment Type: Ongoing
Time Base: Full-Time
Work Schedule: Monday-Friday; 8:00 AM-5:00 PM; occasional early morning, evening and weekend hours.
Job Summary: It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.
About CSUF: Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California's revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, CSUF Garden Grove Center, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.
About the Position: The Athletics department at Cal State Fullerton strives to provide an intercollegiate athletics program that is an integral part of the total educational experience at CSUF and fits within the overall mission of the University. We are seeking an exceptional individual to join our team as a Ticket Operations Assistant (Administrative Support Coordinator I). The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.
Under the direction of the Ticket Operation Manager, the Ticket Operations Assistant is responsible for assisting with planning and overseeing the successful operation of the Athletics Ticket Office. The Ticket Operations Assistant will operate with some discretion and judgement in day-to-day operations of the Athletics Ticket Office. Will provide project assistance in analyzing, evaluating and developing current procedures and best practices for ticket office operations. Additionally, the Ticket Operations Assistant is responsible for assisting with ticket sales and revenues, reconciling ticket revenue, and processing ticket requests. May travel to out of town activities and events to distribute tickets during post season play if needed. Assist in administering complimentary admissions program for current and prospective student-athletes. Devise a strategy and marketing plan to develop, implement, maintain targets and recruit students to increase student's attendance at athletic events as well as coordinate the efforts of new community service projects for student athletes. Assist with keeping the athletics database up to date with new customers and fans. Perform tasks related to the Kids Club such as creating a calendar of events, promotions, and working with coaches to set up Kids Club Autograph Days. Duties may also include scheduling and training student workers in the ticket office and at athletic events. Ticket Operations Assistant will ensure the University's compliance with all NCAA and Big West Conference rules with regards to ticketing. Responsible for assisting with the overall development and maintenance of the ticketing website and databases. Other duties as assigned.
Essential Qualifications: High School diploma or the equivalent and four years of progressively responsible experience in general office, clerical or secretarial work or the equivalent. Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of English grammar, punctuation, and spelling. Thorough knowledge of office systems with the ability to use a range of technology, systems and software packages. Ability to independently handle multiple work unit priorities and projects. Ability to apply a variety of policies and procedures where specific guidelines may not exist. Working knowledge of budget policies and procedures. Ability to perform standard business math including calculating ratios and percentages, tracking financial data, and making simple projections. Ability to draft and compose correspondence and standard reports. Ability to handle effectively a broad range of interpersonal contacts including those at a higher level and those sensitive in nature.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Special Working Conditions: California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the Universitys strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
Multiple positions may be hired from this recruitment based on the strength of the applicant pool.
If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.
Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.
California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the Universitys strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
California State University, Fullerton is a major regional university in a vital, flourishing area that includes Orange County, metropolitan Los Angeles and the expanding Inland Empire. The beautiful, 236-acre campus is set in Fullerton in north Orange County, about 25 miles from downtown Los Angeles and about 21 miles from nearby beaches. Cal State Fullerton has more than 37,000 students and approximately 1,800 full and part-time faculty members. The University offers 107 degree programs in eight colleges. Accredited by the Western Association of Schools and Colleges, CSUF is fourth in the nation for the number of bachelor's degrees awarded to minority students and first in California for the number of bachelor's degrees awarded to Hispanics.The University is one of the 23 campuses in the California State University System. Since the campus opened, CSUF has awarded degrees to more than 215,000 graduates. Many are leaders in business, government, education, and the arts.