UCSD Layoff from Career Appointment: Apply by 10/16/2018 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 10/26/2018. Eligible Special Selection clients should contact their Disability Counselor for assistance.
The Call Center Specialist is a part of an integrated team that serve as the first point of contact for our patients on the phone and/or in-person to ensure a positive experience with Dermatology Clinics.
The position reports to the Practice Manager and Team Lead with key responsibilities include providing exceptional customer services, answering multi-line incoming calls, placing outbound calls, completing patient registrations, scheduling clinic and procedural appointments, facilitating authorizations for scheduled services, managing various work queues, reviewing clinic schedule and correct errors, providing coverage for front desk with duties include greeting patients, checking patients in/out, collecting copays, scheduling follow up appointments, and other duties as assigned.
The Call Center Specialist is a critical part of the Dermatology care team and is serving as a resource for patients, physicians, and staff.
Three (3) years previous related experience in a large, complex healthcare setting.
Demonstrated experience with EPIC.
Excellent communication and customer service skills with ability to communicate clearly both verbally and in writing and be able to articulate complex ideas for all levels of audiences.
Demonstrated knowledge of third party payors including federal, state, and private health plans.
Strong computer skills and be able to work between multiple systems during calls. Proven experience with multi-line phone system.
Solid organizational skills with the ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
Proven problem solving ability by using good judgment by applying these skills to assist customers and ensure customers' expectations are met.
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.
Be able to maintain strict confidentiality with demonstrated experience applying good judgment and discretion.
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
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