Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2018-2019 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine.The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.The UWMC Urology Clinic has an outstanding opportunity for a Patient Services Specialist 3 (Full-Time, Day Shifts). This position is an intrical part of the Medical Oncology section of the UWMC Urology department. The Patient Services Specialist 3 (PSS 3) demonstrates service excellence standards in independently scheduling and tracking all patients involved in receiving chemo/immuno therapy and other types of care, and utilizing ORCA/EPIC and other electronic methods of tracking patients to ensure compliance with treatment plans. Additionally, the PSS 3 provides reception and discharge activities, schedules appointments, coordinates care with other services, checks-in patients, provides initial triage, coordinates the referral process, coordinates medical records, obtains and verifies registration information, processes charge documents, collects time-of-service payments as appropriate and performs other necessary activities to maintain clinic operations. Job Duties Include: General Duties
Schedule all patient appointments related to treatment within the UWMC as well as outside consults and referrals. Coordinate scheduling with other departments to ensure efficient patient flow.
Work closely with patients, families, visitors, providers and staff to identify needs, answer questions, resolve problems, provide information and follow up.
Communicate with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests. Notify appropriate parties as needed.
Manage and prioritize scheduling requests.
Support the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
Assist with the training of new staff.
Be the expert level resource for PSS/MAs/Program Coordinators, ensuring staff are trained to schedule chemo/immune patients in both ORCA and EPIC as well as scheduling into the infusion center schedule.
Float between sections within the Urology department and serve as the subjection expert training other PSS as needed.Reception Activities:
Employ excellent customer service skills.
Ensure smooth patient flow.
Review clinic schedule daily.
Obtain patient demographic information and insurance information.
Respond to patients' needs and concerns as appropriate. Investigate complaints and work with office manager to find solutions.
May accept and process patient payments. Appointment Scheduling:
Schedule appointments consistent with patient needs and clinic scheduling guidelines.
Assemble and send appointment and other information.
Maintain current and accurate system by entering canceled and rescheduled appointments.
Coordinate and schedule ancillary appointments and consult appointments. Telephone Support:
Answer the telephone in a professional, courteous, and efficient manner according to UW Medicine telephone service standards; directs calls as appropriate.
Using clinic guidelines, gather information on the telephone re: the nature of the patient concern. Triage calls to appropriate staff; obtain necessary information for the return call; initiate emergency procedure when necessary, use appropriate documentation tools.
Communicate information on medical center programs to patients, referral agencies, University departments, physicians and the community.
Communicates basic information to patients such as insurance, parking, driving directions. Referral Coordination:
Manage referral queue.
Obtain necessary insurance plan information.
Maintain ongoing documentation and track authorized referrals.
Ensure that all referrals are properly linked to appointments. Medical Record Activities:
Review daily schedules to identify required medical record requests.
Order, coordinate, and distribute medical records as needed.
Prepare medical record according to clinic-specific procedures for patient visit.
Assemble and maintain satellite medical records according to clinic specific procedures. Process Improvement
In conjunction with the PSS Supervisor and the Program Coordinator, review workflows and make recommendations to improve the access and optimization of physician schedules. Work with the RN and PSS Supervisor of the Infusion Department on process improvement to ensure patients receive appropriate chemo/immune therapy as directed physicians/APPs.General Duties:
Assist in orientating and training new staff.
Review email daily to stay current with clinic communication.
Maintain the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area.)
Inventory and order office supplies and forms.
Sort and distribute faxes and mail on a daily basis.
Ensure daily functioning of office equipment.
Utilize on-line resources as required according to clinic practice and within University guidelines. Perform other related duties as required.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.