As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine.The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.The HMC 4MB Rehabilitation Medicine Clinic has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Full-Time, Day Shifts). Under direct supervision, the Patient Service Specialist (PSS) performs specialized clerical and technical duties to facilitate the delivery of services and performs higher level duties with progression of training. The PSS strives to continually improve the patient experience and delivers excellent customer service. Please note regular attendance is critical to successful job performance in this position.MAJOR RESPONSIBILITIES: PATIENT INTERFACE:
Greet patients and families.
Ensure positive and professional first impression of the clinic.
Maintains pleasant atmosphere of waiting areas.
Coordinate clerical patient care activities and/or specialized technical duties unique to the assigned clinic to assure accurate and expedited patient check-in and discharge, including obtaining consents for care, referral information, patient demographic information and insurance information.
Advocate for the patient/family by locating appropriate staff to address concerns.
Provide telephone screening of patient medical problems and severity of condition.
Triage patient telephone calls to admin and clinical staff; obtain necessary information for the return call; initiate emergency procedure when necessary.
Communicate various types of information to patients, referral agencies, departments, physicians and the community.
Perform cashiering duties for patient co-payments, when appropriate.CUSTOMER SERVICE AND TEAM BEHAVIORS:
Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting.
Great patient and family with a smile; communicate pleasantly and in manner that optimize patient privacy.
Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation.
Appropriately direct patients and others to other departments across the medical center.
Act promptly and effectively during an emergency situation.
Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements.
Apply appropriate policies, procedures, protocols and standards of practice in performing duties.
Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities.
Demonstrate support for clinic and divisional policies and procedures.
Promote and contribute to the development of team in clinic and working relationship.APPOINTING:
Schedule appointments consistent with patient needs and clinic scheduling guidelines.
Register patients: verify, collect and update demographic and financial information and assign appropriate pay plans.
Perform basic financial eligibility screening, verify patient's health plan and primary care provider and follow managed care protocols.
Complete Medicare as a Secondary Payor form and obtain necessary signatures for consents.
Facilitate patient check-in and check-out including all necessary paperwork.
Assist in the preparation and maintenance of provider and clinic schedules.
Audits appointments scheduled the previous day from incoming reportOFFICE TASKS:
Perform office tasks as needed including distribution of mail, creation of clinic-specific patient packets, and processing loose medical record papers.
Maintain and use supplies and equipment in a cost-effective manner
Respond to inquiries by the appropriate route (telephone, fax or email) and route to the appropriate individual.
Manage referral request work queue for outgoing referrals as assigned by Supervisor.
Utilize on-line resources as required according to clinic practice and within University guidelines.
Assist in orientating and training new staff.
Perform related duties as required.Perform related duties as required.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.