The IT Support Center Technician position provides the University community with a single point of contact for the resolution of technology-related problems. This assistance includes problem definition, troubleshooting and working toward a solution either by telephone support in the IT Support Center or by the generation of an incident to dispatch appropriate technical staff into the field. Field responsibilities include the installation, configuration and maintenance of desktop computers used by faculty and staff as well as resolving problems with hardware, software and network connectivity. IT Support Center responsibilities also include the proactive monitoring of servers and network devices. This position requires working some weekend and evening hours.
Two year degree in technology related field OR equivalent experience may substitute.
Two years experience in installation, configuration and troubleshooting of desktop computers, as well as peripheral computer equipment in an enterprise environment.
Experience in supporting Windows OS and Mac OS in an enterprise environment.
Experience installing, configuring and supporting Microsoft Office Professional and Microsoft Outlook in an enterprise environment.
Experience supporting computers operating in an enterprise network environment.
Excellent verbal and written communication skills.
Excellent customer service attitude and ability to work in a team environment.
Ability to work effectively with diverse groups of people, including students, staff and faculty.
Gonzaga University is a private four-year institution for higher education located in Spokane, Washington. Established in 1877, the university continues to use their education model of educating their students as a whole person- mind, body, and spirit. At Gonzaga, students discover how to integrate science and art, faith and reason, and action and contemplation. Gonzaga is a nationally ranked university and one of the top regional universities in the west. Home to over 7,800 students, Gonzaga offers a variety of undergraduate and master’s degrees, as well a Ph.D. and Juris Doctor through the school of law.