UW Medicine's IT Services department is looking for an outstanding Charge Router Analyst to join the team! What are we looking for?Patients Are First focusCustomer service mindsetInterpersonal skills and teamworkResults-oriented attitudeCommitmentAdaptability and flexibilityWhat are the perks?Medical insurance at reasonable rates with TEN plans to choose from!Dental Insurance at no cost to you OR your dependents...AND we have three plans for you to choose from!10 paid holidays annually!1 personal holiday every year!Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year) !TWO Retirement plans to choose from – one even matches 100% of your contributions with immediate vesting!Voluntary Investment program to save more towards your retirement!Deferred Compensation program to save even MORE towards your retirement!Flexible Spending Account...Tax Exempt!Dependent Care Assistance program!On-site Childcare Centers!Long Term Disability insurance!Life and Accidental Death and Dismemberment insurance!U-PASS transportation program and discounted parking...PRE-TAX!Tuition Exemption program – at the UW (and other colleges around the state)!Housing resources and home buying options!Auto, home, renter, and boat group insurance!Valuable membership and merchandise discounts!Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!For all of the specific details on these benefits and more, please click here.The UW Medicine IT Services Charge Router Analyst is a subject matter expert with in-depth application expertise who offers cross-functional systems knowledge and support skills for applications used by multiple UW Medicine customer groups. The position has a focus on the support of Charge Router for EpicCare, Professional Billing and Hospital Billing in the ambulatory setting. The Charge Router Analyst skills span the entire lifecycle of UW Medicine Epic systems from business process analysis and requirements gathering, through project delivery, software testing, system troubleshooting, and training, to production system support and process improvement.The Epic Charge Router Analyst works with clinical and operational management from all UW Medicine sites, including: UW Medical Center, Harborview Medical Center, Seattle Cancer Care Alliance, Hall Health, Children's University Medical Group, UW Medicine Neighborhood Clinics, UW Physicians, Northwest Hospital (NWH) and NWH independent clinics. The Charge Router Analyst must work closely with multiple user committees, billing managers, and directors through the entire UW Medicine system and reports vital information back to Epic advisory bodies when appropriate. Frequent interaction occurs with other UW Medicine IT Services teams for solving problems across systems. Works with software vendors to implement and support purchased tools and applications.UW Medicine relies on enterprise wide technological solutions and electronic information to enable the quickest and most reliable health care for its customers. These systems must be available on a 24 x 7 basis in order to allow Physicians and Nursing staff access to vital patient information. If the systems are not available the potential for lost revenue and patient life is very real. The availability and security of the information is of the highest priority.IT Services continually evolves its data architecture to meet the expanding business and clinical requirements of UW Medicine. The goal is to support a highly available, reliable, easy to use, distributed production computing environment.This position maintains the enterprise billing system to support the administrative, clinical and financial computing requirements of UW Medicine. It also provides consultation and support to partners, systems managers, senior computing specialists and operations personnel of varying levels of expertise.Primary responsibilities of the Charge Router Analyst include:Integrate new departments into existing system level build without impact to existing customersContent expert resource for billing integrationAnalyze business processes and proceduresDefine and document customer requirementsPerform system configuration / development tasksProactively monitor and maintain systemsPerform problem resolutionManage and perform project tasksDevelop and maintain reportsDevelop and maintain system documentation of billing related buildOverall duties and responsibilities include:Manage and Perform Billing Integration Project Tasks (25%)Scope project level build and timelines for Charge Router workstream.Responsible for the successful completion of assigned project tasks.Report progress on assigned tasks to project manager or supervisor.Track detail status of each task.Perform and report results of application and system testing.Organize and track detail of application and integration testing.Perform complex system configuration / development changes.Expert resource for Charge Router build and functionality.Analyze Business Processes and Define/Document Customer Requirements (25%)Analyze current and proposed business practices.Recommend new process improvements.Evaluate possible vendor solutions and system products.Observe and interview employees regarding operations and procedures.Assist in the requirements gathering, development, and testing of system interfacesAct as an expert resource to UW Medicine staff by anticipating and identifying educational, procedural and functional problems associated with the implementation of new billing functionality.Meet with customer to identify system needs.Set appropriate expectations of customer requirement fulfillment.Define screens, reports and processes (manual as well as automated).Provide functional expertise to optimize the design and development of systems.Proactively Monitor and Maintain Systems (15%)Coordinate all system information change requests and trouble tickets, including flow, tracking and prioritization of change requests / tickets, ensuring proper functionality of all supported system functionality.Coordinate and/or participate in required testing of change requests and trouble tickets using standard methodologies.Follow required Change Control processes to ensure proper approval, coordination, and communication of systems changes.Maintain system and application tables in production, test, and training environments.Monitor system outputs for integrity and error identification.Act as a liaison between systems to ensure data integrity and information flow.Perform analysis and troubleshooting for application issues.Manage and maintain issue tracking, internally and with vendor.Provide regular status to management, customers, and stakeholders.Develop and Maintain System Documentation (15%)Document system and business requirements.Create test plans and scripts for system and user acceptance testing.Document current and proposed data flows.Identify need for and document support plans.Assist with and document the development of new standard operational procedures.Maintain accurate documentation of system changes and issues by using standard methodologies.Liaison With Site Functional Analysts/End Users (15%)Assist in resolution of application and process problems.Answer calls and provide information on application use and process issues.Provide supportive and positive mechanisms for reporting application and system deficiencies.Attend user advisory committees as required.Act as quality assurance liaison between application system end users and system developers.Act as a liaison and/or facilitate communication between end users and IT Services system administrators, other analysts and programmers.Work with user groups to provide diagnostic assistance, resolution to questions, and problem direction. This includes assisting user groups with filing of issue and problem reports, and routing system problems to IT Services.Maintain clear and consistent communication with all levels of user groups regarding changes to systems.Other (5%)Provide internal training communication for IT Services staff regarding billing updates, workflow changes, peer system impact, etc.Provide weekly status reports to management; information should be accurate, timely, and pertinent.Update time tracking database with task-level detail of activities on a weekly basis.What you'll bring to the table: (minimum requirements) Bachelor's degree in Computer Science, Health Information Management, or Business Administration or equivalent combination of education/experience.2+ years successful experience in providing application support and project management including recent experience in training, configuring, or implementing healthcare applications.Demonstrated ability to translate complex business requirements into design specifications, articulate alternatives, follow technical change control processes, and maintain workflow and implementation documentation.Knowledge of charging processes, procedures and workflows for hospital and/or professional billing. Skilled in use of desktop computers, including proficiency with office applications (e.g., Microsoft Word, Excel, PowerPoint, Visio, and Outlook).Ideally, you'll also have: (desired skills and experience)Master's Degree in Computer Science, Health Information Management, or Business Administration.Experience with Epic applications including EpicCare, Hospital Billing, Professional Billing and Charge Router.Certification in Epic Charge Router, EpicCare, Epic Hospital Billing or Epic Professional Billing.Background in clinical and/or billing implementations.Demonstrated experience managing medium to complex software configuration projects, including task planning, time estimates, delivery schedules, and documentation.What are some of the other tidbits that you might want to know?The individual in this position is expected to work normal daytime hours.On-call coverage on a rotational basis (7x24) will be required.If not already certified in Epic Charge Router or if Epic Charge Router certification has lapsed, a current version Epic Charge Router certification must be achieved within six months of start date.Ability to communicate clearly in English, both verbally and in writing.This advertised job posting may not include the complete official job description for the role.The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select
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