Position Purpose: The School of Business at the University of California, Riverside is a nationally-ranked and internationally-recognized AACSB-accredited business school. With over 14,000 alumni all over the world, it is home to the largest undergraduate business program in the University of California system, as well as to the A. Gary Anderson Graduate School of Management, which features MBA, Ph.D., Professional MBA, Master of Professional Accountancy (MPAc), and Master of Finance (MFin) programs. The School is positioned as a center of excellence in business education through cutting-edge research on the business challenges of the 21st century. The Student Affairs Officer position will provide administrative and advising support to graduate business students in the A. Gary Anderson Graduate School of Management. The Student Affairs Officer (SAO) will work closely with the Director and Graduate Advisor to provide exceptional service to the graduate population, alumni, and faculty. The SAO will provide logistical and programming support for school events, classes, and special lectures. They will assist the Advising and Student Services office with academic advising and scheduling, registration, and the distribution of financial aid and fellowships. Additionally the SAO will process Teaching Assistant and Reader contracts; and collaborate with the Graduate Division and Registrar's office to facilitate a variety of student services. The SAO will also support external relations for the Advising Office, which includes management of the AGSM Advising email account, monthly newsletter distributions, and AGSM social media accounts.
Applies professional Student Services concepts in providing a variety of student services to the student population served by the organization, and to faculty and management within that organization.
Provides excellent customer service to students through prompt and effective advising on academic and degree progress. Assists students in exploring academic options, resolving scheduling conflicts, and similar issues (25%)
Events: Coordinates and implements non-complex student events and assists in the planning and implementation of complex events.
Supports the logistics and marketing for student programming and events, including ceremonies, celebrations, professional panels, workshops, and guest lecture series (15%)
Processes TA/Reader assignments, contracts, and payment. Drafts, organizes, and facilitates contracts for Teaching Assistant positions within the school (10%)
Recruits and places graduate students into Reader (grader) positions within the school. Oversees training, evaluation, and support for student Readers on a quarterly basis (5%)
Assists in the management of the classrooms, study rooms, and student lounge by facilitating room reservations and supporting academic scheduling (5%)
Assists with external outreach and internal communications by managing the AGSM advising email account, AGSM community social media sites, monthly newsletters, etc (5%)
Collaborates with other graduate program offices and Dean's office to develop efficient channels of communicating school events to graduate business students. Maintains and promotes the school event calendar using email, social media, physical computer monitors, and flyers (5%)
Act as primary clerical support for the program office along with greeting and directing customers for both, the Student Services Office and Career Development Center. (5%)
Performs other duties as assigned. (5%)
Bachelor's degree in related area and/or equivalent experience/training.
Minimum of 2 years related experience
Customer service orientated
Strong attention to detail
Familiarity with Microsoft Office Products, particularly Excel
Knowledge of complex U.S. visa and immigration procedures, compliance issues, and employment eligibility/authorization for international students and scholars.
Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance.
Ability in problem identification and reasoning; ability to develop original ideas to solve problems.
Solid verbal and written communication skills.
Knowledge of University-specific computer application programs and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
Working knowledge of advising and counseling techniques.
Multicultural competencies; ability to work with diverse populations.
Advanced degree in Counseling, Student Development, Education, or related area
5 years of related experience
Experience using Banner and other UCR Information Systems Preferred
Experience working with students in business school environment Preferred
Knowledge of University processes and procedures Preferred
Understanding of University rules and regulations
TO APPLY For a detailed position description, required qualifications, and to apply for this position, please visit the UCR Human Resources website at http://jobs.ucr.edu and reference job number 201710162144.
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student the resources to explore, engage, imagine and excel.
At UC Riverside we celebrate diversity and are proud of our #12 ranking among the nation for most diverse universities (US News and World Report 2013-2014). Become part of a place that fosters success for all its constituents, students, faculty, and staff, and where work/life balance and campus culture are integral to our way of life.
UCR is ranked 55th among top public universities (US News and World Report 2013-2014).
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
A University of Distinction and Diversity widely recognized as one of the most ethnically diverse research universities in the nation, the University of California, Riverside current enrollment is more than 20,000 students, with a goal of 21,000 students by 2020. The campus is in the midst of a tremendous growth spurt with new and remodeled facilities coming on-line on a regular basis.UCR is located approximately 50 miles east of downtown Los Angeles. UCR is also within easy driving distance of dozens of major cultural and recreational sites, as well as desert, mountain and coastal destinations. UCR is one of 10 universities within the prestigious University of California system, and the only UC located in Inland Southern California.