Patient Services Coordinator Willamette Valley Cancer Institute and Research Center is seeking a new Patient Services Coordinator for their main clinical location. As one of the administrative positions at our clinic, this person acts as the front line of patient care. You would be greeting and assisting incoming patients, handling last minute scheduling, and liaise between patients and clinical staff. If you are a personable, passionate, and positive individual with a heart for service, we want to hear from you!
Employment Type: Full Time, 1.0 FTE (40hrs/week) Benefits: M/D/V, Life Ins., 401(k) Location: Eugene, OR
JOB SCOPE: Professionally greets and welcomes patients and their friends/family. Registers and schedules appointments for patients in an efficient and timely manner. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records.
Other duties as requested or assigned. May type memos and forms
Experience and Education:
High school diploma or equivalent required. Some receptionist or office experience preferred. Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
Must successfully complete required e-learning courses within 90 days of occupying position.
Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
Shows Work Commitment: Sets lofty standards of performance and works efficiently to achieve them.
Commits to Quality: Emphasizes the need to deliver quality products and/or services
More About The Company Willamette Valley Cancer Institute and Research Center is an independent, physician-led practice delivering leading-edge technology and treatment options and conducting innovative research. Founders of the practice pioneered community-based care to enable more cancer patients to receive high-quality care while staying close to the critical support of family and friends. We are committed to excellence which means providing the latest in cancer-fighting medical treatments and technologies.
Located in the beautiful Eugene-Springfield area, a mid-sized community where you can experience the splendor of all four seasons in a moderate climate. The South Willamette Valley is known for being wine country, and Eugene is a haven for wine lovers and craft beer enthusiasts. Superb skiing or a walk on the beach is within an hour's drive. Home to TrackTown USA and the University of Oregon, it's a mecca for runners and fans of track and football.
As a member of The US Oncology Network, one of the nation's largest community-based cancer treatment and research networks, WVCI participates in leading-edge clinical trials through US Oncology research, which has helped develop 75 FDA approved cancer therapies. We serve the Eugene, Corvallis, and Springfield communities with three clinical offices located throughout the Central Oregon area.
To learn more about WVCI and its daily mission, please visit our website at www.oregoncancer.com.
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Internal Number: MCKEA00878324
About US Oncology Network
The US Oncology Network believes local cancer care is better care. We empower the delivery of advanced integrated cancer care through our network of independent physicians who share expertise and resources to provide quality, value-based care close to home.
Our clinical and business support capabilities, expertise and industry-leading technologies keep local practices at the forefront of high quality, efficient care delivery while enabling practice success, quality of life and financial security for physicians.
- 25 years of oncology practice management expertise
- Leader in value-based cancer care with over 900 physicians participating in the Center for Medicaid and Medicare
- Innovation Oncology Care Model – one fourth of the entire population of physicians nationwide
- Over 1,400 affiliated physicians
- More than 450 cancer treatment center locations across the United States
- Over 995,000 patients treated annually