Technical Writer

Job Description: The technical writer drives the creation of a documentation methodology and framework and maintains proper methodology for purposes of consistency and efficiency. This role prepares and/or maintains documentation pertaining to databases, programming, systems operation and user documentation. This position translates business and technical specifications into user documentation. The technical writer plans, writes and maintains systems and user support documentation efforts, including FAQs. This position is familiar with a variety of the technical concepts, practices and procedures. Maintain a continuous integration with development and design teams to facilitate documentation creation and updates. A wide degree of creativity and latitude is expected. All work performed at the client’s site, however, telework may be available on a case-by-case basis.

Job Assignment:

• Create documentation methodology, information and related frameworks.
• Create document, information and system flow diagrams.
• Develop and maintain user-training materials including curricula.
• Develop FAQs for use on line.
• Plan, develop, organize, write and edit operational procedures, guides and manuals
• Research, develop and document technical design specifications and test scripts in collaboration with the Architect, Program Manager and developers
• Produce electronic documentation or hard copy manuals as required
• Maintain a comprehensive library of technical terminology and documentation, including posting and editing documents on SharePoint.
• Analyze documents to maintain continuity of style of content
• Manage updates and revisions to technical literature including periodic reviews for accuracy or changes
• Produce high-quality documentation that is appropriate for its intended audience
• Work and attend meetings with internal teams to determine product documentation requirements and context.
• Document meeting decisions for incorporation in product requirements and documentation
• Write easy-to-understand user interface, online help and developer guides
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Work closely with stakeholders to ensure timely delivery of contract deliverables are met
• Create tutorials to help end-users and technical staff use a variety of applications and systems
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
• Develop and maintain Service Level Agreements and track related issues

• Coordinate document lifecycle with stakeholders including version control, management of drafts, merging periodic revisions and publishing final releases
• Assist in the production and timely delivery of monthly status/progress reports
• Rely on experience and judgment to plan and accomplish goals
• Ensure all documentation complies with federal guidelines (e.g. Section 508)