Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States as rated by U.S. News & World Report 2018-2019 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC has even been named the No. 1 hospital in the greater Seattle/Puget Sound region in the U.S. News & World Report's first-ever Best Hospitals Metro Area rankings. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. The Clinic Practice Manager, UWMC Neurological Surgery Clinic is responsible for overall administrative management of the clinic(s) - Neurological Surgery & Neurodiagnostics - through operationalizing the medical center's values, mission and goals. The Health Services Manager (Clinic Practice Manager) hires, supervises and mentors clinic staff in such a way to create effective teamwork, plans and implements programs to meet specific patient care needs; works to continually improve clinic operations and efficiency and ensures patient safety. Prepares, evaluates and manages financial reports and budget and is accountable for meeting LEM goals and performance outcomes.This position is responsible for the above activities in oversighting the Neurological Surgery Clinic, Neurodiagnostic. The NS clinic provides care and treatment of patients with diseases and disorders of the brain, spine and peripheral nerves, providing a comprehensive and multi-disciplinary approach to complex neurosurgical problems such as tumors, degenerative disease, vascular lesions, epilepsy, spinal anomalies, peripheral nerve disorders, chronic pain and spasticity, movement disorders, and developmental defects. This position also oversights Neurodiagnostics, a procedure clinic, which has just been reorganized to encompass all Neurology and Rehab Medicine affiliated technologist-based services performing neurodiagnostic procedures including EEGs, evoked potentials, autonomic testing, visual diagnostic testing, and intraoperative neuromonitoring among others. Volume performance for Neurodiagnostics is measured and reported as RVUs based on the complexity of the procedures. A service contract exists for neuromonitoring services performed by technologists at Seattle Children's Hospital and requires periodic review and renewal. Technologists are certified and/or registered in different modalities and participate in the development of clinical protocols. These clinics support both diagnosis and treatment, and the position needs to interface effectively with both medical directors, and Neuro, Rehab Surgery and NeuroSurgery Department chairs and surgical services. These clinics are both integral to meeting the financial, patient care, teaching missions of UWMC, and UW Medicine and critical to patient access to the services provided in these clinics. HUMAN RESOURCES
Responsible for interviewing, hiring, performance improvement, disciplinary process and recommending termination of staff for the clinic.
Provides for and evaluates professional growth and development of clinic staff through identification of needs, sponsoring training programs, encouraging education (formal and continuing) efforts and evaluation of same.
Responsible for completion of regular performance evaluations for each staff member; conducts evaluations for new staff prior to completion of probationary period.
Counsels employees, develops staff and, as appropriate, utilizes the disciplinary process.
Plans and organizes orientation and in-service training for clinic staff; participates in guidance of staff and promotion of educational programs.LEADERSHIP & DEVELOPMENT
Provides leadership and direction in accordance with organizational goals and objectives.
Assumes responsibility for own personal continuing education and developmental needs; attends meetings, workshops to enrich personal knowledge, growth and management skills.
Works with the medical staff and nursing leadership to coordinate medical and nursing management of patient care.
Continually works on performance improvement activities within clinic. Applies process improvement standards, programs and resources.
Serves as a resource to others (medical staff, clinic staff and other clinic managers)
Demonstrates the ability to be flexible, organized and function under stressful situations.
Fosters good public relations for the clinic.
Consults other clinical departments, as appropriate, to collaborate in operations and performance improvement activities.
Collaborates directly with Health Sciences Department Director regarding budget, access, referral/volume development and physician productivity.OPERATIONS
Coordinates and with the RN3 and neurodiagnostics supervisor, directs the patient care program to ensure patients' needs are met and that facility policies are followed in an environment that optimizes patient safety.
Performance reflects age specific knowledge in all areas of patient care specific to medical specialty.
Monitors patient scheduling, surgical schedules, referrals and clinic capacity issues, and takes necessary action to address problems.
Monitors utilization of equipment and supplies; oversees supply ordering program.
Effectively maintains all required records for the clinic; demonstrates good organizational skills.
Plans and conducts staff meetings and ensures meeting notes are available.
Assumes the role of patient advocate regarding guidelines found in the Patient Bill of Rights.
Collaborates with medical director(s) and clinical leads to ensure evidence-based practice appropriate to clinic specialty is integrated into clinic operations.
Supervises staff to ensure quality of patient care.COMPLIANCE Responsible for ensuring adherence to Compliance Program policies, procedures, and standards of conduct.
Ensures that documentation meets current standards and policies and is completed for each clinic visit by clinic staff.
Ensures that clinic staff follows Facility-Only Billing guidelines and charges appropriately for services provided.
Completes required documentation including audits and surveys on time. Follows-up on problems identified through audit process.
Ensures that clinic meets regulatory standards (ex. JCAHO, DOH), including environment of care standards and infection control/high level disinfectionCUSTOMER SERVICE
Models customer service standards for staff and practitioners.
Responsible for addressing patient complaints.
Monitors and plans customer service initiatives to better meet needs of patients.FINANCIAL PERFORMANCE
Develops, justifies and maintains a fiscal plan (budget) for the clinic. Monitors patient revenues, expenses and operating expenses (salaries and capital expense items) and provides appropriate reports to the Director and Medical Director as well as clinic staff and providers. Takes actions to correct problematic areas.
Manages charge documents and processes to ensure timely submission.
Develops and implements business plans to enhance clinical services.
Manages clinic demand and volume to meet budgeted volume projections in collaboration with medical staff leadership. Takes corrective action if indicated.PERFORMS OTHER DUTIES AS ASSIGNED.Responsible for hiring, completion of regular performance evaluations, performance improvement, counseling employees, developing staff and, as appropriate, utilizing the disciplinary process and recommending termination of staff.
Supervises staff to ensure quality of care.MINIMUM REQUIREMENTS :
Master's degree in Healthcare Administration, Business Administration, Nursing, or other related field
Minimum of 4 to 5 of management/supervisory experience in a medical setting
Basic computer knowledge (Word and Excel)
Demonstrated leadership experience, working collaboratively with medical leadership and staff.
Demonstrated ability to manage the financial performance of the clinic.
Demonstrated knowledge of ensuring compliance with billing policies.
Demonstrated ability in process improvement to optimize clinic flow and operations.
Demonstrated interpersonal skills in a manner which enhances communication, promotes conflict resolution, and facilities cooperation and collaboration to meet goals.
Demonstrated skill in Human Resources management such that staff are productive and function well as a team. Ability to have tough conversations as needed, counsel staff and utilize corrective disciplinary process as needed.
Knowledge of The Joint Commission, DOH and other regulatory agency standards
Demonstrated excellence in customer service in daily interactions with patients, family members and medical staff.EQUIVALENT work experience may substitute for degree requirements.DESIRED:4 to 5 Years healthcare management in ambulatory care.Experience working in an academic medical center.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.