Work Schedule: Monday through Friday, 8:00 am – 5:00 pm, occasional evening and weekend hours may be required. As needed, travel may be required to participate in program events/activities.
First Review Deadline (REVISED): This position will remain open until filled. Applications will be reviewed beginning July 2, 2018.
Department Mission The mission of the Educational Opportunity Program (EOP) program is to provide access to higher education for historically low-income, first generation disadvantaged students who have the potential to succeed at the university level. EOP recruits, retains and graduates students by providing a comprehensive program of support services which include admission, academic advisement, career and personal counseling, tutoring, financial assistance and graduate school information.
Under the general supervision of the Director of the Educational Opportunity Program (EOP) the incumbent will perform professional student services work.
Essential Duties and Responsibilities
Assists in the admissions component of the Educational Opportunity Program.
Provides individual or group pre-admission advising and counseling based on admission requirements, career pathways, majors, A-G high school pattern, CSU/UC/CCC course agreements to prospective freshman, transfer and EOP returning students by appointment, walk-ins and by phone.
Assist prospective students with the CSU Undergraduate and EOP application and/or reinstatement process and provide feedback and follow-up information to students regarding their application, eligibility and admission status.
Admission evaluation of all EOP applicants and will review, analyze and evaluate all appropriate application materials, transcripts and scores of freshmen and transfer applicants to determine eligibility for admission.
Assist in updating prospective students on important dates/deadlines and documents needed to finalize the enrollment process.
Verifying all final documents submitted for satisfaction of admission conditions to determine eligibility for EOP.
Assist university colleagues with questions regarding EOP admission, policy and procedures.
Referring CSUSB applicants to EOP department for consideration and will track and monitor all referrals and communications.
Provides guidance to prospective students on financial aid procedures (FAFSA and DREAM ACT).
Provide up to date EOP and University information to community college staff, high school teachers/counselors and community groups.
Ability to coordinate and participate in CSUSB and EOP recruitment efforts by facilitating presentations to diverse student groups and inform prospective students, parents and community members about CSUSB and EOP admission requirements and support services.
Serve as a university representative at workshops; counselor conferences, college fairs and a variety of on and off-campus yield events
Serve as point of contact for inbound EOP program inquiries for Admissions and Student Recruitment (ASR) Department.
Work in conjunction with ASR Residency Specialists to determine applicant's residence status and serve as department liaison for Admissions and Student Recruitment and Office of the Registrar.
Knowledge and Abilities
Working knowledge of university admissions requirements and the ability to interpret policies and procedures to prospective applicants and the public.
Ability to communicate effectively orally and in writing.
Ability to advise students one on one or in group setting.
Ability to effectively manage a large volume of undergraduate admissions applications.
Ability to maintain a high level of confidentiality.
Knowledge of basic arithmetic computations. Demonstrate competence in understanding, interpreting and communicating procedures, policies, information, ideas and instructions.
Excellent presentation skills required.
Ability to present and communicate accurate information and respond to questions from students, faculty, staff and the general public in a timely manner.
Ability to address complex issues, resolve problems and come to resolutions to meet individual department needs.
Have a strong commitment to teamwork and customer service.
Ability to write clear and concise reports.
Ability to establish and maintain cooperative working relationships.
Ability to organize and handle large quantity of work with accuracy and efficiency.
Ability to maintain good concentration level while dealing with constant interruptions.
Ability to give, receive, and analyze information, formulate work plans, and articulate goals and action plans.
Ability to work occasionally on evenings and weekends.
Ability to travel occasionally on university business.
The equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job?related field may be substituted for one year of the professional experience.
Experience using a broad range of office software such as Microsoft Office Word, Excel, Access, Power Point, etc.
Demonstrate proficiency in interpreting and communicating detailed and complex information clearly to a variety of publics.
Demonstrated ability to multi-task, work effectively, efficiently and independently in a fast-paced environment that is subject to constantly changing priorities.
Competence and experience with student systems and technology in an educational setting. Skills to establish priorities, meet deadlines, perform work independently.
Equivalent to a Bachelor's Degree from a four-year college or university in one of the behavioral sciences, public or business administration or a job related field.
Master's degree in counseling.
Working knowledge of CSU and EOP admissions requirements, and financial aid programs within California State University System.
Experience working within EOP, Admission or Registrar office in a university setting or equivalent work experience.
Effective counseling skills, communication and active listening skills.
Adaptable interpersonal and public relations skills.
Ability to take initiative and develop innovative practices.
Ability to identify deviations from department policies and practices.
Knowledge and experience working with diverse underrepresented student populations.
Ability to meet department goals in a timely manner and work well under strict deadlines.
Knowledge and experience with administrative and student computing systems such as People Soft and utilizing imaging systems.
Working knowledge of AB540 eligibility criteria, CA Dream Act and undocumented student resources.
General knowledge of applicable university infrastructure, policies and procedures.
Negotiation skills and ability to meet competing goals and priorities.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html
This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)
California State University, San Bernardino offers a challenging and innovative academic environment. The university seeks to provide a supportive and welcoming social and physical setting where students, faculty and staff feel they belong and can excel. The university provides students the opportunity to engage in the life of the campus, interact with others of diverse backgrounds and cultures, as well as participate in activities that encourage growth, curiosity and scholarly fulfillment. Through its branch campus in Palm Desert, the university mission extends to the Coachella Valley.