Do you have what it takes to be a part of a team of creative, innovative, data-driven, and highly professional patient safety risk managers? The Department of Patient Safety and Risk Management is a collaborative team of patient safety and risk management professionals who support our mission to advance, protect, and reward the practice of good medicine. We provide industry-leading education and consultation in support of nurses, physicians, and healthcare organizations who are seeking to improve patient outcomes, increase reimbursement, and provide safe healthcare services. We’re looking for great candidates to join our effort to help improve the quality of healthcare and reduce the risk exposure of medical malpractice claims.
Overview: Under minimal supervision, position is responsible for the assigned daily operations of the Home Office Patient Safety Department, including supervising select department staff. Contacts are company employees at all levels within each department including department heads, senior leadership, present and future customers and their senior leadership, healthcare facilities, vendors, professional affiliation organizations, consultants, policyholders, vendors, et al.
Business Development and Relationship Development
Identifies and promotes consulting and educational services with Regional direct sales, independent agents, medical societies and specialty societies
Monitors new business pipeline for opportunities requiring Patient Safety support and coordinates participation.
Oversees analysis of submissions and presentations to new business opportunities
Coordinates Patiently Safety support of production and retention activities lead by Direct Sales and Independent Agents
Management and Staff Development
Coordinates with ROO and SVP PSRM on budget, staffing, on-boarding, training and evaluation of staff
Meets one-on-one with direct reports and PS Regional team to set goals and provide feedback
Provides coaching/training to direct reports on a regular basis
Completes formal performance reviews/evaluations and provides feedback on a continuous basis
Completes administrative tasks/paperwork required to effectively manage direct reports (e.g. documents performance, completes forms from HR,etc.)
Ensures training and compliance of staff with HQ Patient Safety guidelines and standards.
Ensures coverage for responding to members’ questions (24/7 availability and e-mail access)
Oversees Provides, directs and assists members with available resources including (tool kits, CME, data analytics, articles, self-assessment tools, etc.)
Ensures effective delivery of solution focused risk management and patient safety consultation to members in a cost-effective manner
Leads the development and implementation of account service plans in accordance with department standards
Oversees PS participation in Operational Reviews and Roundtables
Plan Development and Implementation
Works with ROO and HQ Patient Safety in Regional and National Patient Safety planning and implementation
Develops regional implementation plans according to territories and account
Works with HQ Patient Safety to develop and monitor performance metrics and monitoring of results
Works with direct reports to develop strategies for addressing problems in achieving plan goals or in completing project action steps
Coordinates with HQ and other Regional Leaders through the Patient Safety Executive Committee on projects or plans that are cross-regional and involve National accounts
Risk Identification and Solutions
Monitors portfolio for accounts with loss ratios exceeding expected performance and ensures identified accounts have appropriate Patient Safety support for solution development
Ensures required general service plans are developed and use appropriate closed claims data that address specific physician specialties, entity types, healthcare procedures, patient comorbidities, patient diagnoses, and other factors that contribute to patient injury
Staff and Culture Development
Serves as a role model for the Company’s mission and Values
Presents and discusses TDC Values with direct reports and other regional staff
Provides feedback to direct reports and peers on performance against TDC Values
Ensures all staff develop and maintain all necessary knowledge and skills for their respective roles
TDC Technical Knowledge and Professional Development
Communicates requirements for the capture of risk data (e.g. account-level, specialty comparison) and monitors compliance
Consolidates data on requested training, identifies requested training trends and participates in the planning (CME Committee) for development of CME and non-CME training to ensure Regional needs are addressed.
Oversees the development and maintenance of CME and non-CME training material and courses
Other duties as assigned
Where applicable, works with SVP of Regulatory Compliance, Patient Safety leadership in HQ and direct reports to prepare for inspection of Patient Safety Department programs and services by Department of Insurance
Participates in other identified projects and tasks as assigned
Available for all duties, accepts delegated tasks readily and completes assigned duties as directed
10 (ten) years in healthcare, patient safety, or insurance risk management required
5 (five) years of supervisory experience required
Registered nurse or equivalent healthcare education preferred
Master’s Degree or equivalent
Benefits: We offer competitive compensation, incentive bonus plans, outstanding career opportunities, an exceptional work environment, and an impressive benefits package, which starts with medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; and an employee assistance program. There's more:
Health, dental, and vision insurance Health and dependent care tax-free spending accounts with a company match 401(k) and Roth IRA with company match, as well as catch-up plans for both 10 paid vacation days, 6 paid sick days, and 6 paid personal days each calendar year (with vacation increases based on length of service) 10 paid holidays each calendar year Life and travel insurance Tax-free commuter benefits In-person and online learning opportunities Cross-function career opportunities Business casual work environment Time off to volunteer Matching donations to qualifying nonprofit organizations Company-sponsored participation at non-profit events
Overview: At The Doctors Company, we are fiercely committed to our mission of advancing, protecting, and rewarding the practice of good medicine. Our employees are integral to our success as the nation’s largest physician-owned medical malpractice insurer—and reflect our core values of service and professionalism. Employees also make a difference in their communities through volunteer work and donations. In the last five years, employees have worked more than 5,000 hours for local community organizations and donated more than $500,000, in conjunction with a company matching funds program.
The Doctors Company is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Internal Number: 5314
About The Doctors Company
Our mission—to advance, protect, and reward the practice of good medicine—inspires all we do.
As the nation’s largest physician-owned medical malpractice insurer, we are fiercely committed to relentlessly defending, protecting, and rewarding our members with the industry’s most aggressive claims defense, unrivaled protection, and innovative rewards.