Lead the customer service initiative within the Office of Student Accounts by providing exceptional customer service to UT Arlington's community. The person in this role will be expected to adapt to the individual needs of our customers as well as be able to explain complex details about the student account and a wide range of other business processes. The Student Account Advisor III must be able to work with confidence, consistent accuracy, and independence. This role requires someone who can not only lead by example, but also excel in a fast past environment without compromising the level on service provided to all customers.
1. Serves as the primary troubleshooter for problems/complex customer service needs, provide peer coaching and subject matter expert guidance, acts as liaison between front line and Customer Service Coordinator.
2. Cashiering functions: Provide professional, comprehensive, efficient and courteous customer service, post payments, removal of student account holds, process payment plans and loans, cash checks and process/cash vouchers, analyze charges and payments, verify financial aid refunds daily, process documents for third party billing, balance cash drawer daily, Process change orders, Triage and process all incoming mail.
3. Responsible for researching credit card chargeback inquires.
4. Oversee daily refund process and reports.
5. Process all interim deposits and cash replenishments, departmental deposits and deposit drop-offs.
Bachelor's degree and 7 years related experience or the equivalent experience required. Must have excellent customer service and cash management skills.
Bachelor’s degree in business, finance or accounting and 10 years related experience. Higher Education experiences a plus. Banking or financial institution experience preferred.
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: If no high school diploma or GED, list highest grade completed; If some college or college degree, list school name, degree type, major.
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.
Open Until Filled: No
Internal Number: 6080
About University of Texas at Arlington
The University of Texas at Arlington sets the standard for educational excellence in the thriving Dallas-Fort Worth metropolitan area and is one of the nation’s fastest-growing public research universities. With an enrollment of 38,000 on-campus students and an additional 15,000 online degree-seeking students, UTA is the second-largest institution in The University of Texas System. The University offers more than 180 bachelor’s, master’s, and doctoral degrees through 10 colleges and schools and is rising in stature through its commitment to transforming the lives of students, pushing the boundaries of knowledge, and serving a growing and diverse community.
UTA has developed a strategic plan, “Bold Solutions, Global Impact” (http://www.uta.edu/strategicplan). Taking advantage of our unique location at the center of the fastest growing urban region in the U.S. and adjacency to the Dallas-Fort Worth International Airport, our vision is to be ‘The Model 21st Century Urban Research University’. To support this vision, our strategic plan focuses on four over-arching themes across the University: Health and the Human Condition, Sustainable Urban Communities, Global Environmental Impa...ct, Data Driven Discovery and Knowledge Management. The College of Engineering is playing a critical role in the advancement of each of these themes.
Our highly ranked academic programs attract the best and brightest scholars from around the world, and our faculty and students consistently receive national and international recognition for their accomplishments. U.S. News & World Report ranks UT Arlington fifth among national universities for undergraduate diversity, we are a designated Hispanic Serving Institution, and the Military Times recently named UTA as the best 4-year College for veterans in the state of Texas. The Chronicle of Higher Education ranks UT Arlington among the 20 fastest-growing public research universities in the United States over the last 10 years.
With a population of 7 million, the Dallas-Fort Worth Metroplex is the fourth-largest urban area in the United States. It covers an area larger than the states of Rhode Island and Connecticut combined. The Metroplex is the economic and cultural hub of North Texas and has the 10th-largest gross metropolitan product in the world. Not only is it an exciting place to live and work, the Metroplex offers UT Arlington a host of unparalleled scholarly, research, and economic activity.
UTA has been a catalyst for redevelopment and revitalization in the central business district of Arlington, establishing a true college town environment in downtown Arlington. UTA’s 20-acre, mixed-use College Park District provides new special events and student living space, restaurants, and parking as part of its broad-based initiative to generate and support economic activity at the city’s urban center. In addition, the University is expanding its footprint in both Fort Worth and Dallas and has plans to increase its global presence building on active partnerships led by the College of Business and the College of Nursing and Health Innovation in Central and South America, South East Asia and the Middle East.
For more information on University of Texas at Arlington, visit: www.uta.edu