EDUCAUSE (http://www.educause.edu), a highly creative, entrepreneurial, national nonprofit association whose mission is to advance higher education through the use of information technology, invites applications for the position of Microsoft Systems Specialist to support the Association. This is a full-time, non-exempt position located in the Louisville, CO office. Pay is commensurate with experience.
In this role, you will lead effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. You will lend your expertise in technical research and evaluation to enable continuing innovation within the infrastructure. You will ensure that system hardware, operating systems, software systems and related procedures adhere to standards in supporting EDUCAUSE staff.
Duties and Responsibilities:
Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Install and configure systems such as supports for desktop and server management infrastructure applications.
Upgrade and configure system software. Maintain operational, configuration, or other procedures.
Develop and maintain installation and configuration procedures.
Research and recommend innovative, and, where possible, automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
Engage in appropriate professional development to assure that the office is up-to-date by current professional standards. Remain informed of current and developing trends in Microsoft systems, solutions, and tools.
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
Verify the integrity and availability of all hardware, server resources, systems and key processes through daily system monitoring; review system and application logs, and verify completion of scheduled jobs such as backups.
Perform regular security monitoring to identify any possible intrusions.
Complete periodic performance reporting to support capacity planning.
Contribute to and maintain system standards.
Provide Tier II support per request from various constituencies. Investigate and troubleshoot issues.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.
Archive and purge files as necessary.
Maintain data center environmental and monitoring equipment.
EDUCAUSE is a fast-paced organization with an ambitious agenda and a staff that is committed to the mission. Our IT department is a nimble operation in which innovation and independent work is encouraged and appreciated as we move forward with our cloud-first strategy.
Occasional work on evenings and weekends may be required, sometimes with little advanced notice.
Limited travel may be required to support EDUCAUSE conferences/events, team operations, and external events relevant to the position. No regular travel is necessary.
Education and Experience
Bachelor’s degree in a technical major OR equivalent education/experience in a technical field, such as engineering or computer science.
At least three years of systems administration experience.
MCSA/MCSE certifications preferred.
Experience with VMWare server virtualization, Office 365 including Exchange Online, and PowerShell for performing system administration tasks necessary.
Knowledge, Skills, and Abilities
You have the ability to communicate effectively in person and in writing with both technical and non-technical staff and to all levels of management.
You possess a comprehensive understanding of complex organizational relationships and an ability to demonstrate influence within such an environment.
The EDUCAUSE benefit package includes medical and dental insurance, employer paid life and disability insurance, paid vacation, paid sick time, paid personal time, ten paid holidays, tuition reimbursement, and a retirement plan with generous employer matching.
At EDUCAUSE, we recognize that the diverse backgrounds, talents, skills, and contributions of every individual improve and enhance the quality of the organization. Our goal is to be a diverse workforce that is representative, at all job levels, of the members we serve.
Please respond with cover letter and resume specifying "IT Microsoft Systems Specialist” in the email subject line.
EDUCAUSE actively engages with colleagues and universities, corporations, foundations, government, and other nonprofit organizations to further the mission of transforming higher education through the use of information technology. EDUCAUSE helps those who lead, handle, and use information technology to shape strategic decisions at every level. Through various programs and activities, EDUCAUSE and its members provide thought leadership on major issues. We help clarify the current environment, document effective practices, and highlight how emerging trends and technologies may influence the evolution of IT in higher education.
EDUCAUSE has offices in Louisville, Colorado and Washington, DC. The Louisville office houses the information technology, administrative, communication, conferences, and member services functions. The Washington DC office is the center of the association’s government relations and policy initiatives.