Senior Office Assistant - Full-Time Medical Receptionist
UT Dell Medical School
May 17, 2018
UT Health Austin is a new medical group clinical practice that uses innovative, team-based models and strategies to provide care focused on an individual's health and personal goals. UT Health Austin provides care for a select-but-growing list of conditions; additional services will be available in the coming months. To learn more, visit https://uthealthaustin.org/
Required Application Materials:
A Resume is required in order to apply
A Letter of Interest is required in order to apply.
A List of 3 References is required in order to apply.
This position is responsible for creating a positive patient experience through patient assistance in the waiting/lobby area and is responsible for assisting with the overall patient flow through the clinics.
Provides an exceptional arrival experience to include welcoming, greeting and orienting patients and visitors. Extends a warm and caring approach to all clinic patients with a respect for the diversity of all patients. Assists with patient registration upon arrival and assist with the checkout process. Facilitates patient flow and communicates delays with patients and clinical staff. Helps patients navigate throughout the clinic facilities by giving clear instructions, directions and resources available to them. Assists patients with mobility issues and collaborate with patient transportation. Works to exceed patient and caregivers' expectations. Supports staff and patient safety throughout clinics. Assists in maintaining clinic cleanliness of patient waiting areas/lobbies throughout the day.
Other related functions as assigned.
High school graduation or GED and one year of related experience. Demonstrates superior customer service at all times and a genuine desire to serve. Must be friendly, courteous, service-oriented, and enjoy working with a variety of people. Must possess the ability to effectively manage multiple, competing priorities while remaining composed and professional. Proven ability to provide a high level of customer service and possess strong communication skills. Bilingual in English and Spanish. Must be a team player with a strong work ethic. The Dell Medical School is especially interested in qualified candidates who can contribute to diversity and excellence within the learning health system. At the Dell Medical School we strive to create a vital, inclusive health ecosystem. To ensure alignment, we follow these fundamental values: https://dellmed.utexas.edu/culture. Equivalent combination of relevant education and experience may be substituted as appropriate.
Associates degree in health related field of study. Experience in a medical office or medical clinic setting.
May work in all weather conditions May work around standard office conditions Repetitive use of a keyboard at a workstation Use of manual dexterity Climbing of stairs May work around standard clinic conditions. May work around biohazards. Exposure to chemicals and commercial items typically found in offices, medical clinics and building repairs/maintenance.
A criminal history background check will be required for finalist(s) under consideration for this position.
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
If hired, you will be required to complete the federal Employment Eligibility Verification form, I-9. You will be required to present acceptable, original documents to prove your identity and authorization to work in the United States. Information from the documents will be submitted to the federal E-Verify system for verification. Documents must be presented no later than the third day of employment. Failure to do so will result in dismissal.