Job Posting: The Patient Service Representative supports the physician and clinical staff in the delivery of health care by performing a variety of administrative related tasks to maintain a smooth and efficient front office workflow. 1.Greets patients. 2.Collects co-payments/give receipts/reconcile payments/batch fee tickets. 3.Prepares charts. 4.Reviews patient demographics and insurance information. 5.Performs/updates demographics and insurance registration. 6.Collects co-pay/insurance cards, copying required information. 7.Manages patient flow. 8.Maintains waiting rooms. 9.Schedules first available appointments. 10.Takes voice mail messages off phones and direct appropriately. 11.Answers and triages calls, directing to appropriate individuals or departments. 12.Handles all telephone interactions. 13.Performs check-in and check-out functions. 14.Processes and track referrals. 15.Handles patient/MD correspondence. 16.Manages all MD requests. 17.Schedules patients with ancillary and specialty providers. 18.Ability to train all PSR-I and PSR-II. 19.Responds to patient questions and complaints. 20.Monitors work flow/review morning and afternoon tasks. 21.Assists in work assignments. 22.Reports performance issues to supervisors. 23.Recommends areas for improvement. 24.Interface/liaison with other departments. 25.Assists in meeting/auditing.
Qualification Requirements/Preferences: Education Certifications/Licensure Experience Physical Abilities High School Diploma or equivalent. 1.Three to six (3-6) years experience preferred. 2.Proven track record with customer service and practice operations. 3.Ability to teach others about medical terminology and insurance concepts. 4.Working knowledge of master schedules and templates. 5.Intermediate computer experience. 6.Experience with heavy phone volume. 7.Ability to problem solve/prioritize. 8.Advanced knowledge of medical terminology and insurance concepts (ability to problem solve and assist patients). 9.Ability to schedule using summary search. 10.Be able to differentiate between CSMG & CSHA, HMO, PPO, and POS; be able to follow P&P accordingly.
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scien...tists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.