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The UW Autism Center provides diagnostic and therapy services by a team of professionals including psychologists, speech and language pathologists, developmental-behavioral pediatrician, and behavioral and educational consultants. The UWAC is seeking a full-time Patient Services Specialist 2.
The Autism Center has an outstanding opportunity for a Patient Navigator. The Patient Navigator/Patient Services Specialist 2 will provide administrative support for clinical services at the UW Autism Center (UWAC). This position is primarily responsible for scheduling UWAC clients, and serving as a liaison between clinicians, clients, insurance companies and the UWAC billing team. The efforts of this position will be to provide assistance to families navigating UWAC clinical services.
This position will report directly to the UWAC Director of Clinical Services and the Director of Operations
This position includes, but is not limited to, the following duties: working directly with insurance companies to verify patients' insurance coverage and explaining the cost of services to families, scheduling patients, processing cancellations and/or rescheduling appointments as needed, providing billing information to patients, managing multiple clinician schedules and adjusting for vacations and/or sick days, attending Operation and Billing team meetings. The Patient Services Specialist 2 manages the clinician and room schedules and tracks clinician billable expectations. The Patient Services Specialist 2 is also responsible for submitting pre-authorization requests to our billing department, electronic and physical patient file management, responding to family phone and in person inquiries. In addition, the Patient Services Specialist 2 will maintain and follow scheduling policies to insure maximum capacity and consistency with the policies and procedures for scheduling and calculating billable hours. The Seattle and Tacoma clinics combined serve over 400 individual families over the course of 2000+ visits per year, with plans to expand.
Answer a the scheduling telephone line. Respond to inquiries, and transfer calls as needed..
Provide detailed information about the clinical services the UWAC provides, provide patient pre-appointment packets by email or regular mail, track packets sent and received using our database. Manage interest/waitlist for services.
Schedule a staff of up to 10 clinicians for assessment and therapy sessions. Assign rooms for sessions and update scheduling software regularly. Update database with pertinent client information.
Gather information from clients on insurance coverage, run pre-authorizations for services with insurance company and explain cost of services and insurance coverage.
Answer questions related to billing consultation and cost of services.
Send out paperwork to prospective clients in timely manner.
Communicate with clients immediately to tell them that paperwork has been received.
Create files for clients and maintain organization of filing system
Send reports to clients after evaluations are complete in a password protected email.
Supervise work study students in archiving charts no longer in use.
Handle records requests from current and former clients.
Check EPIC system daily to determine if referrals have been received for pediatrician.
Check in clients when they arrive for appointments.
Let front desk staff know daily appointments scheduled
Run billing consults on clients waiting to be seen in advance, so that when a cancelation occurs there are clients ready to be seen.
Attend staff meetings and participate on internal committees, as required;
Attend community events and resource fairs across the Puget Sound representing the UW Autism Center when needed.
Track the number and types of calls received and provide monthly reports of activities and calls using our database.;
Review the UWAC website information frequently to find ways to improve the wording or structure and provide feedback to website manager;
Serve as backup to Intake Coordinator/Patient Services Specialist 2 re scheduling clinical needs and check-ins;
Data entry in multiple database environments;
Alert supervisor(s) to problems and make suggestions for improvement;
Maintain inventory of promotional materials, including brochures and flyers available to clinicians and general public;
Perform related duties, as needed;
For detailed information on Benefits for this position click here.
High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
Advanced PC skills using a range of software programs including Microsoft Office Suite (Word, Excel, Access, and PowerPoint), Internet Search and Adobe Acrobat;
Experience with customer service (dealing with complex situations, conflict resolution, etc);
An approach to working with colleagues that enhances collaboration and team building;
Ability to communicate with a variety of people, including students, staff, media, and autism community members.
Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.