Job Posting: The Patient Service Representative supports the physician and clinical staff in the delivery of health care by performing a variety of administrative related tasks to maintain a smooth and efficient front office workflow. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 1. Greet patients. 2. Collect co-payments/give receipts/reconcile payments/batch fee tickets. 3. Prepare charts. 4. Review patient demographics and insurance information. 5. Perform/update demographics and insurance registration. 6. Collect co-pay/insurance cards, copying required information. 7. Manage patient flow. 8. Maintain waiting rooms. 9. Schedule first available appointments. 10. Take voice mail messages off phones and direct appropriately. 11. Answer and triage calls, directing to appropriate individuals or departments. 12. Handle all telephone interactions. 13. Perform check-in and check-out functions. 14. Process and track referrals. 15. Handle patient/MD correspondence. 16. Manage all MD requests. 17. Schedule patients with ancillary and specialty providers.
Qualification Requirements/Preferences: Education Certifications/Licensure Experience Physical Abilities EDUCATION and/or EXPERIENCE 1. High school diploma or equivalent. 2. 2-5 years experience preferred. 3. Basic computer experience. 4. Proven customer service skills. 5. Experience with heavy phone volume. 6. Ability to prioritize. 7. Advanced knowledge of medical terminology and insurance concepts (ability to problem solve and assist patients). 8. Ability to schedule using summary search. 9. Be able to differentiate between CSMG & CSHA, HMO, PPO, and POS; be able to follow P&P accordingly. ORGANIZATIONAL EXPECTATIONS Demonstrates behavior which supports the Cedars-Sinai Health System mission. Attends required orientation and training seminars. Meets production standards within established time requirements. Work product and performance meet quality standards. Demonstrates respect and positive interpersonal skills with patients, clients, the public, managers, and co-workers--a team player. Maintains confidentiality of patient care and business matters. Observes time, attendance, and dress code standards. Protects the safety of others and of the physical plant and equipment, following institution policies, fire, safety and infection control regulations. The above Statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees classified in this job.
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scien...tists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.