The Director of Client Services is responsible for leading the UC San Diego Health and UC Irvine Health Client Services Team. These teams consist of the Field Services Support, Service Desk, ServiceNow and the Enterprise Workstation Team. The Director is responsible for managing day to day operational activities, as well as long term projects and technical initiatives. Responsibilities include mentoring and managing team members, human resources and managing operational and capital budgets. This position will require a highly motivated team member capable of managing operations and fostering productive relationships with customers in clinical operations as well as the school of medicine. The Director is responsible for defining and evangelizing the future of support services as well as client side technologies that will be deployed to both UC San Diego Health and UC Irvine Health.
Bachelor's degree in related area and / or equivalent experience / training
Seven (7) or more years of relevant experience with progressive management responsibilities
Experience in and demonstrated knowledge of the business/technical support function and working knowledge of other areas of IT sufficient for strategic planning, technology assessment and direction
Strong technical background
Knowledge of ITIL (v3) methodologies and processes
Working knowledge of ServiceNow Incident, Change and Reporting Modules
Experience managing large enterprise active directory environments
High level understanding of Server/Network/Telecom ecosystems
Experience managing a service desk or call center environment
Experience managing large teams
Demonstrates technical skills associated with identifying and resolving problems reported with desktop, laptop, and networked systems
Demonstrates interpersonal and management skills
Demonstrates ability to communicate highly technical information in a clear and concise manner to both technical and nontechnical personnel
Demonstrates experience in the management of ongoing technology infrastructure acquisition and expansion, to include the identification and integration of suitable emerging technologies
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and ...five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.