The Director of Revenue Cycle Cash Management will be responsible for developing and managing a high-performing department managing the revenue cycle cash operations for a centralized business office with a multi-hospital system. Under the supervision of the Senior Director, this role will have sole responsibility for all cash posting, correspondence, credits, and other centralized functions. This senior management position will have substantial involvement in developing key â??best practicesâ?? and will be central to our focus on innovation to continuously drive greater performance and productivity throughout the professional revenue cycle cash management functions. This position will supervise departmental staff and will need to be able to effectively work in a matrix environment across multiple departments.
Duties and Responsibilities:
Ensure staff members are adequately trained and are competent to perform job tasks. Take leadership role in any technology implementations affecting department. Assist in identification of new technologies that will improve departmental operations. Identify and communicate overall strategy for departmental improvement. Develop departmental strategies to meet RSC cash projection formulas, reduce days in accounts receivable, and reduce denials. Maintain full knowledge of departmental operations and act as resident expert on issues affecting department. Ensure policies and procedures for department are updated and executed. Ensure departmental internal controls are established and routinely tested. Ensure compliance with state and federal law, compliance plans, HIPAA, JCAHO guidelines. Actively manage any vendor relationships. Develop trending tools and communication plan for departmental staff related to department customer service measures for their primary and secondary customers. Incorporate measurable customer service standards as part of every employee's expected job results. Identify specific projects or actions that will improve customer service. Effectively define for staff their primary and secondary customers. Manage departmental budget. Establish and maintain accountability controls for supplies, inventory and computers at the department level. Communicate budget results to management staff and train them to assist in budget management. Monitor initial salary offers to ensure internal equity and that offers are in within range and budgetary means. Evaluate any requests for salary adjustments within overall context of budget. Monitor cost and utilization of any vendor relationships assigned to department cost center. Develop and promote SCL and RSC strategic vision, mission, and purpose while emphasizing teamwork and results. Support organizational diversity and equal treatment for all employees. Create and foster a department culture that provides a satisfying and enriching environment in which staff can be developed and retained. Support the SCL Employee Engagement Initiative to improve reward and recognition programs. Perform other related duties incidental to the work described herein.
Bachelors degree or equivalent experience required. Masters degree preferred.
Eight years of progressive management and/or consulting experience in a healthcare environment is required, of which 5 of those years should be in management of people or projects. Three years or more of experience managing a cash management department for a large health system operating on the Epic platform with a full understanding of payment posting, cash reconciliation, managing credit balances, and a solid understanding of Medicare and Medicaid regulatory requirements. Hyland OnBase experience strongly preferred.
SCL Health is a faith-based, nonprofit healthcare organization that operates eight hospitals, four safety net clinics, one children’s mental health center and more than 190 ambulatory service centers in three states – Colorado, Kansas and Montana. The health system includes 15,000 full-time associates and more than 500 employed providers.