A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Provide administrative support to the Pharmacy Innovations and Partnerships division of the Michigan Medicine Medical Group.
Office management and general administrative support • Maintain and purchase office supplies and manage inventory of office equipment, utilizing appropriate University resources and following established procedures • Provide general administrative support to the Pharmacy Innovations and Partnerships office • Assist in the preparation of reports and presentations paying attention to grammar, punctuation, formatting, etc. • Assume responsibility for the management of calendars of the Executive Director and the Administrative Manager • Work with internal and external stakeholders to schedule meetings, coordinate technological tools and compile and send agendas
Event management and meeting support • Organize the details of both face-to-face and virtual events, including venue, meals, audio/visual needs, and other related considerations • Provide administrative support for meetings and conference calls • Ensure meeting participants are provided relevant materials in a timely fashion • Prepare detailed meeting minutes • Utilization of event management programs, video-conferencing packages and reservation systems are essential
Communication support • Identify and assist with necessary updates to the department and program websites and databases • Maintain email groups and distribution lists • Provide assistance with newsletters and other regular communications • Answer, screen and forward incoming calls to appropriate team members
Clinical Program Support • Schedule appointments for Community Blood Pressure Program using Michigan Medicine Electronic Medical Record System • Monitor voicemails for patient cancellations and rescheduled appointments • Update participant information for Integrated Voice Response program and monitor and respond to voicemail messages within 1 business day • Pull various clinical reports through the electronic medical record system and distribute as appropriate • Pick Up patient satisfaction surveys and prepare results
Travel management • Support the travel needs of the department by making flight and lodging reservations when requested and preparing Concur reimbursement reports • Manage pcard reconciliations • Coordinate the timing and other logistical concerns related to travel and track and prepare necessary reimbursements
Human Resource Management • Conduct assigned onboarding tasks for new staff • Monitor and track PharmD license verifications • Monitor and track PharmD collaborative practice renewals every two years • Monitor and track PharmD credentialing reviews every 8 months • Maintain blue folders for PharmDs
• Associate Degree • 3-5 years of progressively responsible administrative experience • Excellent communication skills, both verbal and written • Proficient user in Microsoft Word, Excel and PowerPoint • Basic medical terminology competency necessary • Professional demeanor • Demonstrated customer service orientation • Demonstrated ability to manage multiple priorities in a complex environment • Excellent attention to detail • Ability to complete projects/assignments independently and demonstrated commitment to supporting the team • 3-5 years of experience using MS software and willingness to learn new technological tools • Ability to travel periodically within the state of Michigan
• Bachelor’s degree • Knowledge and experience using the MiChart system • Knowledge and experience using Outlook system • Knowledge and experience using Concur • Knowledge of U-M policies and procedures and tools, such as M-Pathways and Concur • Experience working in a healthcare/medical school environment
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
The University of Michigan is an equal opportunity/affirmative action employer.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For..." survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.