Position Description:Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.As a Bilingual Broker Agent Services Specialist, you will support the organization by providing interpretation services in the language of expertise. In addition to your interpretation role you will also play a key role in supporting UHC M&R as a Specialist for the Producer Help Desk supporting internal and external customers. This role requires that you develop expertise of departmental processes, procedures and delivery of information. Exceptional customer service delivery is required.Positions in this function provide sales support and administrative services to non-employee sales producers such as broker agents, field marketing organizations, and independent contract agents. Ensures proper completion of contracts, marketing agreements, and documentation of sales targets. May administer programs and monitoring to ensure compliance with external agent credentialing and training requirements. Acts as internal liaison and customer service resource for external producers relative to enrollment and policy questions, systems issues, and coordination of materials fulfillment. As one aspect of broader support role, may manage administrative aspects of commission payments such as routine tracking, reporting, and troubleshooting issues relative to missing or disputed payments. (Jobs focused on agent incentive design belong in human capital, and jobs focused primarily on payment decisions and non-routine sales analysis/reporting belong in Finance.Primary Responsibilities:Provide interpretation services to our brokers-agent partners in the language of expertiseHandle a high volume of calls from broker-agent partners with little to no assistanceHandle a high volume of off phone work items submitted by broker-agent partners with little to no assistanceEnsure cases adhere to all policies and procedures, in addition to federal and state laws and regulationsIdentify risks or issues and assess/implement alternate solutionsParticipate in interdepartmental team efforts, such as implementation of updates to the production systemPerform other related duties as required to achieve the goals and objectives of the company and departmentProvide sales support and administrative services to non-employee sales producers such as broker agents, field marketing organizations, and independent contract agentsAct as internal liaison and customer service resource for external producers relative to enrollment and policy questions, systems issues, and coordination of materials fulfillmentMay manage administrative aspects of commission payments such as routine tracking, reporting, and troubleshooting issues relative to missing or disputed paymentsMaintain progression toward specified training and professional skill developmentExtensive work experience within own functionWork is frequently completed without established proceduresWorks independentlyMay act as a resource for othersMay coordinate others activities
Required Qualifications:High School Diploma / GEDBilingual fluency in English and MandarinAbility to create, copy, edit, save, and send using Microsoft Word, Excel, and OutlookAbility to work a designated shift between 7 am and 8 pm, and must be able to work flex shifts to meet the needs of the businessPreferred Qualifications:6+ months of experience in a production or contact center environmentSoft Skills:Must be able to type and talk at the same time and navigate through multiple screens.Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UHG, Minnetonka, MN, Mandarin, Agent, Customer Service, Healthcare
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.