Position Description:Healthcare isn't just changing.It's growing more complex every day. ICD-10 Coding replaces ICD-9. Affordable Careadds new challenges and financial constraints. Where does it all lead?Hospitals and Healthcare organizations continue to adapt, and we are vital partof their evolution. And that's what fueled these exciting newopportunities. Who are we? Optum360.We're a dynamic new partnership formed by Dignity Health and Optum to combineour unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage our compassion, our talent, ourresources and experience to bring financial clarity and a full suite of RevenueManagement services to Healthcare Providers, nationwide. If you're looking for a better place to use yourpassion, your ideas and your desire to drive change, this is the place to be.It's an opportunity to do your life's best work.As a Billing Representative you will working in an environment where the patient is at the center of everything that we do individuals in this position typically respond to patients, sales representatives, clients or their representative who have highly sensitive and / or escalated billing issues. The Billing Representative will research billing issues in order to respond and resolve them to the patients and companies satisfaction. The position will be based out of our West Hills, CA location.Primary Responsibilities: Ability to perform and act as a back-up to all aspects of Billing Customer Service Rep duties as needed Outbound calls to patients, carriers and / or any internal or external source as needed to resolve the issue Inbound calls from patients, carriers and / or any internal or external source as needed to resolve the issue Written correspondence to patient with resolution if unable to resolve via phone Handle sensitive client and patient interactions Thorough navigation of both Quest Billing System and the web May be a certified Medical Coder and / or involved in medical coding Maintain all Compliance and HIPAA regulations at all times Ability to work in a fast-paced environment Ability to meet quality standards Ability to meet production standards Ability to handle other projects as assigned
Required Qualifications: High School Diploma / GED (or higher) 1+ years of healthcare billing experience 2+ years of call center customer service experience 1+ years of experience with Windows PC Data entry experience (experience entering customer information) Experience using Microsoft Excel (ability to create a professional looking document, add worksheets, copy / paste, sort, freeze or hide cells, sum, create and / or add / delete columns) Preferred Qualifications: Remittance experience Experience with NPI registry (Physicians Registry)Soft Skills: Excellent verbal and written communication skills Excellent customer service skills Demonstrated problem solving skills Good organizational skills Ability to multi-task, including the ability to type while talking on the phone Ability to work independently and as part of a team Ability to work overtime as needed, based on department needsCareerswith OptumInsight. Information and technologyhave amazing power to transform the Healthcare industry and improve people'slives. This is where it's happening. This is where you'll help solve theproblems that have never been solved. We're freeing information so it can beused safely and securely wherever it's needed. We're creating the very bestideas that can most easily be put into action to help our clients improve thequality of care and lower costs for millions. This is where the best and thebrightest work together to make positive change a reality. This is the place todo your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, Optum, health care, office, phone support, billing experience
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.