The Maintenance & Operations Consultant is accountable for providing IT Maintenance & Operations services to external customers through service development, transition, and support. This position is responsible to assure that service warranty objectives, IT metrics and operational outcomes are achieved and they drive ongoing improvements in service operations and support performance. The Service Coordinator works with a cross functional team of managers, delivery team, performance management, vendor management and external service provider(s) to achieve service and contractual requirements and to execute, maintain, and improve the underlying services through use of IT best practices in ITSM and ITIL. They are a trusted advisor working in close collaboration with the M&O COE to ensure performance in alignment with expectations. Primary Responsibilities: Assist in managing and coordinating all production support related activities Provide leadership in critical production issue resolution both (Priority 1 and Priority 2) Responsibility, at a high level, includes application availability, reliability and stability on a 7 x 24 x 365 basis Be willing to work on a 24x7 on call basis as needed Function as a sub team lead and technical SME Ensure timely resolution of all production issues meeting or exceeding SLAs Ensure that the work delivered by the team is of high quality Work with business to prioritize production issues for resolution Assist Service Manager in providing management status reports on daily, weekly and monthly basis Assist Service Manager in work order tasks including management of customer-driven priorities Ensure that all documentation has been updated and that work product meets compliance requirements Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan Predict emerging customer needs and develop innovative solutions to meet them Solve unique and complex problems with broad impact on the business Act as single point of contact for app and also provide required technical support and leadership Excellent analytical, problem solving and troubleshooting abilities Self-motivated with the ability to work both independently and in a team environment Providing accurate and timely estimates for tasks Serves as technical expert for assigned areas; good to have experience in app/tool/version migration Work in development, design and reviews, troubleshooting and post production issue resolution Facilitate root cause analysis and recommend/execute corrective action plans Conduct code review to ensure the work delivered by the team is of high quality standards Achieves harmonious working relationships with business partners and within team Ensuring timely deliveries for all assigned tasks as per schedule Adherence to the defined M&O delivery processes/guidelines Develops innovative approaches on performance optimization & automation Take ownership of the assigned applications and ensure availability over weekends/holidays as per project need
Required Qualifications:Bachelor's degree, or equivalent work experience 5+ years of experience on Microsoft SQL server and DB tools .Net 5+ years of experience on MSBI tools SSIS, SSRS, SQL/T-SQL/ DML/DDL statements, stored procedure, Function, Trigger, Indexes, Cursor, Explain/execution plan and Import/Export of data with scheduling tools i.e. IBM Tivoli Workload Scheduler (TWS) Must have worked on any project where backend was MS SQL Server 5+ years of full SDLC experience 3+ years of experience working on 24x7 support function 5+ years of experience in developing or supporting IT applications in a commercial environment as a software developer, tester or systems analyst HPSM and/or Service Now experience Preferred Qualifications:Technical certificationTechnology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: SQL server, SDLC, .Net, Minnetonka, MN
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.